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Hey all! This is my first post about suckage. Here's a little background as to how this story developed. I worked for three months in a call center as a CSR for a major US brokerage firm. Let me tell you...all kinds of suck. Apparently we CSR's had a magic wand that could solve everyone's problems. Well here is my most memorable call I got one morning.
M: Me (moi)
UL: Unbalanced lady
M: Thank you for calling Brokerage company...this is Zara how can I help you?
UL: Yeah, I received a letter in the mail from you and I believe it to be a fraudulent letter.
M:OK...what did the letter say?
UL: It was inviting me to an opening of a branch office in my area. Let me give you a little background first.
M: Please do
UL: I am a former client who terminated my relationship with your company in 2000 b/c my broker was stealing from me like AL GORE IS STEALING FROM THE COUNTRY. I want you to send me a letter stating that I am no longer affiliated with your company. Do you realize just what an evil organization this is?? You have the WIZARDRY OF HARRY POTTER in your organization? This is a battle of good versus evil! You need to be aware just how evil this company is, you really do. I realize you just aren't aware of it yet.
M: Ma'am do you mind if I place you on hold and see if anyone else can help me get you someplace that can help you?
UL: OK...
I go ask some senior reps and tell them the story and they were all like "WTF"???!. They gave me a number to give to her
M: Thank you for holding. I have a number to the client intervention group that will be your best bet for getting you that letter as, I apoligize once again, we cannot send anything out to clients from the call center.
UL: OK, but just so you know, you are working for an evil organization. And, he he, I AM HARRY POTTER.
M: Well just give that number a call ma'am. Is there anything else I can do?
And after that it was the typical call center closing. I was proud of myself for keeping it together during that call.
M: Me (moi)
UL: Unbalanced lady
M: Thank you for calling Brokerage company...this is Zara how can I help you?
UL: Yeah, I received a letter in the mail from you and I believe it to be a fraudulent letter.
M:OK...what did the letter say?
UL: It was inviting me to an opening of a branch office in my area. Let me give you a little background first.
M: Please do
UL: I am a former client who terminated my relationship with your company in 2000 b/c my broker was stealing from me like AL GORE IS STEALING FROM THE COUNTRY. I want you to send me a letter stating that I am no longer affiliated with your company. Do you realize just what an evil organization this is?? You have the WIZARDRY OF HARRY POTTER in your organization? This is a battle of good versus evil! You need to be aware just how evil this company is, you really do. I realize you just aren't aware of it yet.
M: Ma'am do you mind if I place you on hold and see if anyone else can help me get you someplace that can help you?
UL: OK...
I go ask some senior reps and tell them the story and they were all like "WTF"???!. They gave me a number to give to her
M: Thank you for holding. I have a number to the client intervention group that will be your best bet for getting you that letter as, I apoligize once again, we cannot send anything out to clients from the call center.
UL: OK, but just so you know, you are working for an evil organization. And, he he, I AM HARRY POTTER.
M: Well just give that number a call ma'am. Is there anything else I can do?
And after that it was the typical call center closing. I was proud of myself for keeping it together during that call.
this is here because a message but be at least 10 characters long
*high fives Juwl* Except you're wrong cause he lurvs Snaaaape.
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