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Saturday Night Breakdown
The sound on Sweeny Todd broke down on the last showing. The film had to be stopped twice. Several customers were arsey. The projectionist called an engineer and turned off some of the speakers. The manager bribed several staff with free Pepsi and the promise of guest service points (don't ask!) to stay late and deal with complaints and hand out complimentary tickets to potentially 400 people. As the night wore on, it didn't break down again and the film finished only a little late.
And not a single customer complained!
Faith In Humanity Meter: +1
Can't Stop the Noise
Last night - the sound went funky in Sweeny Todd, the film was stopped during the opening credits and restarted. No futher problems.
A customer complained there was a droning noise over the sound in Penelope, that was the heating.
The sound was going up and down during the ads and trailers for PS I Love You. Multiple customers told us a bout it. but it didn't happen again during the film.
Three problems resolved no complaints.
Faith In Humanity Meter: +2.5
And then...
As a lady exits St Trinians, she complains that it was 'freezing cold' in the screen. R suggests that if she'd come out and told us, we'd have done something about it. Lady angrily says, "I paid £x.xx for the film, I'm not going to ruin it by coming out."
R calls for a supervisor. Supervisor deals with angry lady. I don't know whether she got a comp or not. But after that all hell breaks lose because the duty manager is the general manager - so everything is checked, that the projectioist has checked the temperatures in the screen (she did), that we staff have checked the screens every half hour (we did) and the sup is sent into the screens with a themometer to check that the projectionists temperatures are correct (they are). The screen was not cold - it was around 22 degrees C.
Faith In Humanity Meter: 0
And Finally...
A customer collapses in Sweeny Todd (boy is that an ill-fated film) and another customer comes and tells us. The film is stopped, first aider is called and then an ambulance is called. Several customers avail themselves of this break in the film to get themselves refreshments from the kiosk. One customer demands to know how long it is going to take before his film is restarted.
Faith In Humanity Meter: -5
The sound on Sweeny Todd broke down on the last showing. The film had to be stopped twice. Several customers were arsey. The projectionist called an engineer and turned off some of the speakers. The manager bribed several staff with free Pepsi and the promise of guest service points (don't ask!) to stay late and deal with complaints and hand out complimentary tickets to potentially 400 people. As the night wore on, it didn't break down again and the film finished only a little late.
And not a single customer complained!
Faith In Humanity Meter: +1
Can't Stop the Noise
Last night - the sound went funky in Sweeny Todd, the film was stopped during the opening credits and restarted. No futher problems.
A customer complained there was a droning noise over the sound in Penelope, that was the heating.
The sound was going up and down during the ads and trailers for PS I Love You. Multiple customers told us a bout it. but it didn't happen again during the film.
Three problems resolved no complaints.
Faith In Humanity Meter: +2.5
And then...
As a lady exits St Trinians, she complains that it was 'freezing cold' in the screen. R suggests that if she'd come out and told us, we'd have done something about it. Lady angrily says, "I paid £x.xx for the film, I'm not going to ruin it by coming out."
R calls for a supervisor. Supervisor deals with angry lady. I don't know whether she got a comp or not. But after that all hell breaks lose because the duty manager is the general manager - so everything is checked, that the projectioist has checked the temperatures in the screen (she did), that we staff have checked the screens every half hour (we did) and the sup is sent into the screens with a themometer to check that the projectionists temperatures are correct (they are). The screen was not cold - it was around 22 degrees C.
Faith In Humanity Meter: 0
And Finally...
A customer collapses in Sweeny Todd (boy is that an ill-fated film) and another customer comes and tells us. The film is stopped, first aider is called and then an ambulance is called. Several customers avail themselves of this break in the film to get themselves refreshments from the kiosk. One customer demands to know how long it is going to take before his film is restarted.
Faith In Humanity Meter: -5
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