I was in the queue at our local Sainsbury's supermarket, quite a small place, it only has 4 tills, and that's all it needs. I have been shopping there for 4 years, am always nice to the staff, and as a result they point out offers that they think I might like. (B&J bogofs are my favourite.) There were 3 of us in a queue, all holding only 1 or 2 items, and 2 being dealt with at the tills. So one of the 2 girls at a till called for a 3rd to be opened, just as a miserable lady joined the queue behind me.
Me <--- me (easy, yeah?)
ML Miserable lady
AFC Another friendly customer
ML "Why are there never enough people on the tills?" mumble grumble
Me (grins at shop manager, who could hear ML. At which point ML makes a tactical error by pointedly asking me the same question, thusly...)
ML "Why don't they have more staff, why are they so slow?"
Me "If they had more staff that would make prices go up, and nobody wants that."
ML "The tills are worth more than the staff"
Me "Well, that's a bit disrespectful, I think they are worth every penny. And they called for a 3rd cashier as soon as I joined the queue, they are doing their best."
ML "Yeah, but this just isn't good enough, this store is no good"
Me "Well, if you think this store is no good you can always go and shop at Tesco's just up the road, it isn't far"
.............. At this point the staff start to grin, and another friendly customer says "Don't swear in here! That's a rude word!"
Me "Tesco's? Oh yeah, sorry. It's just that this lady here doesn't think this store is very good, so I was saying she should shop at Tesco's, or Iceland or something, she doesn't have to shop here"
AFC's cashier then told her the total of her bill, using AFC's christian name!
ML went very very quiet, paid for her own stuff quickly and scurried out of the store. We all grinned at each other, and I told the manager about this site, and how you guys dream of giving SC's what they deserve, and she agreed that that is her constant dream too.
Me <--- me (easy, yeah?)
ML Miserable lady
AFC Another friendly customer
ML "Why are there never enough people on the tills?" mumble grumble
Me (grins at shop manager, who could hear ML. At which point ML makes a tactical error by pointedly asking me the same question, thusly...)
ML "Why don't they have more staff, why are they so slow?"
Me "If they had more staff that would make prices go up, and nobody wants that."
ML "The tills are worth more than the staff"
Me "Well, that's a bit disrespectful, I think they are worth every penny. And they called for a 3rd cashier as soon as I joined the queue, they are doing their best."
ML "Yeah, but this just isn't good enough, this store is no good"
Me "Well, if you think this store is no good you can always go and shop at Tesco's just up the road, it isn't far"
.............. At this point the staff start to grin, and another friendly customer says "Don't swear in here! That's a rude word!"
Me "Tesco's? Oh yeah, sorry. It's just that this lady here doesn't think this store is very good, so I was saying she should shop at Tesco's, or Iceland or something, she doesn't have to shop here"
AFC's cashier then told her the total of her bill, using AFC's christian name!
ML went very very quiet, paid for her own stuff quickly and scurried out of the store. We all grinned at each other, and I told the manager about this site, and how you guys dream of giving SC's what they deserve, and she agreed that that is her constant dream too.
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