OK, I've already posted tonight, but I couldn't not tell this tale.
Lady comes up to the bar. She is about 50 and VERY bossy towards me.
SC: Give me your managers number.
Me: I'm the manager on tonight. Can I help?
SC: No, I want the main manager, not assistant manager.
Me: OK, I'm afraid I can't give that personal information out. I can take a message for you if you want?
SC: No, that's fine. But can you come sit down with me? I would like a word.
Me: OK...
I sat down with her. She started talking to me like she was a school teacher and I was her unruley pupil.
SC: So...how has your shift been tonight?
Me: It's been...fine.
SC: Fine? Just fine? What does that mean?
Me: Well...it's been quite steady...quite quiet.
SC: Steady? Quiet? One or the other? Choose.
Me: I would say quiet.
SC: No complaints? No refunds?
Me: No...not that I know of.
SC: What do you mean?
Me: Well, no one has come up to me and informed me of a complaint.
I was really confused at this point. I thought she was being a sneaky SC. I thought she was going to turn around and say "Well...this happened to me! Blah Blah Blah!" but she never.
SC: OK, so if someone came up to you with a complaint...how would you handle it?
Me: Well, I would have a chat with the customer, find out what was wrong, find out why this has happened, and try and find a solution to make the customer happy.
SC: What kind of solutions?
Me: Well...perhaps a refund, a free drink. Sometimes a quick word and being friendly does the trick.
SC: Good answer...good answer...
Me: Can I just ask...why are you asking me this?
SC: Well...I was wondering...do you have any jobs available?
Me: To be honest, I don't think so. We have a pretty full staff.
SC: Can I have an application form?
Me: Um..yeah.
I get her the form.
SC: I'm sorry I'm asking you so many questions. I just wanted to know a little bit more about you for when you start working for me.
Me: I start working for you?
SC: Well...I have a lot of management experience. I'm going to be in charge.
Me: Oh...right.
SC: So is there anything you can tell me about here that you don't like?
Me: What?
SC: Don't worry, I won't tell anyone.
Me: I'm very happy working here to be honest...
SC: There must be something. No matter. Whatever it is, I'll have it sorted. What's the staff turnover like?
Me: It's pretty good...no one has left in months.
SC:OK...I'll just fill this in...you know...just for the formality.
After she left, I called the manager.
Manager: Is she a small dumpy 50 year old woman?
Me: Yeah.
Manager: Yeah, put her application in the bin. She wants to take over the bar.
She returned.
SC: There you are. I look forward to working with you. Don't worry, after what you've told me your job is safe.
Me: Um..OK, see you.
SC: You will.
Lady comes up to the bar. She is about 50 and VERY bossy towards me.
SC: Give me your managers number.
Me: I'm the manager on tonight. Can I help?
SC: No, I want the main manager, not assistant manager.
Me: OK, I'm afraid I can't give that personal information out. I can take a message for you if you want?
SC: No, that's fine. But can you come sit down with me? I would like a word.
Me: OK...

I sat down with her. She started talking to me like she was a school teacher and I was her unruley pupil.
SC: So...how has your shift been tonight?
Me: It's been...fine.
SC: Fine? Just fine? What does that mean?
Me: Well...it's been quite steady...quite quiet.
SC: Steady? Quiet? One or the other? Choose.
Me: I would say quiet.
SC: No complaints? No refunds?
Me: No...not that I know of.
SC: What do you mean?
Me: Well, no one has come up to me and informed me of a complaint.
I was really confused at this point. I thought she was being a sneaky SC. I thought she was going to turn around and say "Well...this happened to me! Blah Blah Blah!" but she never.
SC: OK, so if someone came up to you with a complaint...how would you handle it?
Me: Well, I would have a chat with the customer, find out what was wrong, find out why this has happened, and try and find a solution to make the customer happy.
SC: What kind of solutions?
Me: Well...perhaps a refund, a free drink. Sometimes a quick word and being friendly does the trick.
SC: Good answer...good answer...
Me: Can I just ask...why are you asking me this?
SC: Well...I was wondering...do you have any jobs available?
Me: To be honest, I don't think so. We have a pretty full staff.
SC: Can I have an application form?
Me: Um..yeah.
I get her the form.
SC: I'm sorry I'm asking you so many questions. I just wanted to know a little bit more about you for when you start working for me.
Me: I start working for you?
SC: Well...I have a lot of management experience. I'm going to be in charge.
Me: Oh...right.
SC: So is there anything you can tell me about here that you don't like?
Me: What?
SC: Don't worry, I won't tell anyone.
Me: I'm very happy working here to be honest...
SC: There must be something. No matter. Whatever it is, I'll have it sorted. What's the staff turnover like?
Me: It's pretty good...no one has left in months.
SC:OK...I'll just fill this in...you know...just for the formality.
After she left, I called the manager.
Manager: Is she a small dumpy 50 year old woman?
Me: Yeah.
Manager: Yeah, put her application in the bin. She wants to take over the bar.
She returned.
SC: There you are. I look forward to working with you. Don't worry, after what you've told me your job is safe.
Me: Um..OK, see you.
SC: You will.


ummm, yeah with a note that said how rude you were, how you obviously hadn't researched the work environment to show up dressed the way you were, how you couldn't be bothered to know even the GENDER of the store manager when her picture was hung in the entryway....Yeah we'll certainly pass alll of this along

Comment