first off I wnat to say I have no ill feelings toward hotel desk clerks. most do a great job at dealing with SC's, corp pukes, and the like but some (a very few) do act like whinny SC. If I seem out of line here I apologize but this one particualr clerk acted like a whinny lying SC.
a little background. when we delivery to a hotel we give the front desk an inscentive card. this card is a "reward" for them possibly recommending our pizza place to their guests. collect 10 cards and they (the front desk) get a free pizza. most of the hotels in our delivery area get these cards but a few do not for various reasons ie the hotel management has not allowed this practice (inhouse eateries preference), no desk clerk on duty after certain times of the night, or in this case the hotel has a pizza place inside (with my company name on it but not part of our franchize group), etc. when I started I was informed of the hotels that did not get the cards and I have informed all of drivers I have trained of this.
I took a delivery last night to a hotel attached to the local casino. Now we can not actually deliver to casino (inside) itself but we can deliver to the offices and the hotel . some of the casino workers wanted pizza but were told we can not deliver to the casino so they opted to have the delivery take place in the hotel lobby. no problem so far
I arrive at the lobby and wait for the workers to show up for their delivery. as I was near the front desk one of the clerks asks if I have one of the pizza cards for them. as I normally do not leave cards at this hotel I tell her I do not have any on me. I explain that I was trained we did not leave cards here because of the inside pizza place. I also tell her that if this is to change her manager needs to talk to our manager and work out whatever deal needs to be made
she takes care of a few guests and and a few minutes later just to make funny conversation I said something to the efffect that I wish we could get the guests here to learn how to tip (the truth from our drivers point of view and yes about 60 - 70% of the time we deliver to this hotel we get stiffed or near stiffed none of us drivers like to deliver there becasue of that and yes it is a running joke/insult when someone get a delivery out there into the boonies).
casino worker shows up then, signs the CC slip and I am on my way. I drive back to the store. when I get there my manager informs me the desk clerk called to complain that
1. I did not leave a pizza card
2. I was rude
3. that the reason we do not leave cards is because the guest stiff all the time
MOD asks a couple other drivers if they leave cards. one says yes the other two (one is a looong time driver) not including me say no. OK procedure and policy disconnect. I and several drivers were told not to leave cards. the one who said yes I did train and I know I told him not to leave cards at this hotel. OK manager needs to clarify policy. no problem
now I may be wrong but I NEVER said we do not leave cards becasue of stiffs. I hate when people (even fellow service type persons) twist words and outright lie almost to my face
a little background. when we delivery to a hotel we give the front desk an inscentive card. this card is a "reward" for them possibly recommending our pizza place to their guests. collect 10 cards and they (the front desk) get a free pizza. most of the hotels in our delivery area get these cards but a few do not for various reasons ie the hotel management has not allowed this practice (inhouse eateries preference), no desk clerk on duty after certain times of the night, or in this case the hotel has a pizza place inside (with my company name on it but not part of our franchize group), etc. when I started I was informed of the hotels that did not get the cards and I have informed all of drivers I have trained of this.
I took a delivery last night to a hotel attached to the local casino. Now we can not actually deliver to casino (inside) itself but we can deliver to the offices and the hotel . some of the casino workers wanted pizza but were told we can not deliver to the casino so they opted to have the delivery take place in the hotel lobby. no problem so far
I arrive at the lobby and wait for the workers to show up for their delivery. as I was near the front desk one of the clerks asks if I have one of the pizza cards for them. as I normally do not leave cards at this hotel I tell her I do not have any on me. I explain that I was trained we did not leave cards here because of the inside pizza place. I also tell her that if this is to change her manager needs to talk to our manager and work out whatever deal needs to be made
she takes care of a few guests and and a few minutes later just to make funny conversation I said something to the efffect that I wish we could get the guests here to learn how to tip (the truth from our drivers point of view and yes about 60 - 70% of the time we deliver to this hotel we get stiffed or near stiffed none of us drivers like to deliver there becasue of that and yes it is a running joke/insult when someone get a delivery out there into the boonies).
casino worker shows up then, signs the CC slip and I am on my way. I drive back to the store. when I get there my manager informs me the desk clerk called to complain that
1. I did not leave a pizza card
2. I was rude
3. that the reason we do not leave cards is because the guest stiff all the time
MOD asks a couple other drivers if they leave cards. one says yes the other two (one is a looong time driver) not including me say no. OK procedure and policy disconnect. I and several drivers were told not to leave cards. the one who said yes I did train and I know I told him not to leave cards at this hotel. OK manager needs to clarify policy. no problem
now I may be wrong but I NEVER said we do not leave cards becasue of stiffs. I hate when people (even fellow service type persons) twist words and outright lie almost to my face
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