I work in a customer service center for a major real estate franchise. I can give out numbers but not transfer (this is important!)
Me: Lovely Phone slave..
SC: The Pain OH THE PAIN
(thoughts)
*actions*
SC: I'm in east Suburb I need the closest office to me
Me: OK what state are you in?
SC: <state>
Me: *plus name into machine.. machine gives me nothing* Could you spell that for me, I think I spelled it wrong because my system isn't recognizing it!
SC: *spells it really really fast*
Me: I didn't catch that
SC: E-A-S-T S-U-B-U-R-B *I try again.. nothing... fuck* (she is being really snarky at this point)
Me: OK my system isn't bringing it up...
SC: I just want the closest office me OK. is that so hard?
Me: My system isn't bringing it up, let me try another program one second!
SC: Do you have one in <suburb>
Me: We do, *is plugging her suburb into another program* (AHA found it)
SC: Just give me <suburb>
Me: OK, I did find your suburb, the closest office is <other suburb>
SC: Never mind just give me <suburb>
Me: OK, its 1234 5678
SC: *hangs up*
OK Not cool. I went to the extra effort of finding it for you! Im sorry my system sucks but that's really not my fault!
ROUND 2 MWAHAHAHAAHA
Me: Opening Spiel
SC: Can I have <other suburb that you told me was closer office> Number ( ITS HER AGAIN! HA)
Me: Sure not a problem (Sickly sweet!) its 1234 5678
SC: Thank you (Said like pulling teeth)
HAHAHAHA I win round 2!
SC: I need a rental office
ME: Which of our offices are you trying to reach? (Here we go again!)
SC: YOURS!(Urge to Kill RISING!)
Me: I'm not in an office, I'm in the customer service center.. (I managed not to say Nicely!)
SC: I just want <Real estate company>!! Why is it so hard! (Grrrrrrrr.. Cause your making it hard)
Me: OK where are you located? (Middle of Nowhere maybe?... about to be eaten by Drop Bears?)
SC: <suburb> (Middle of Sydney and not that far from my house... oh dear)
Me: OK we have 2 offices close to that area.. Would you like both numbers? (please go away!)
SC: What do you mean 2 offices.. I thought there was only 1 office in the whole country (WTF... *brain has to reboot*...)
Me: .... We have 700 offices world wide... (Ohhhh the stupid is strong with this one!)
SC: F**K Me are you F**cking kidding me! (WOW... where did that come from!)
Me: No Ma'am.... I'm not. Would you like those phone numbers (PLEASE go away... Please.. Ill give you a cookie)
SC: Yes please (THANK YOU Mother of GODZILLA)
Me: OK 1234 5678 ... have a nice day! (*hangs up really fast!!)
ARRRRRRH. We have a seriously distinctive name AND we have LOADS of offices everywhere..
Its not like she could of avoided seeing our MULTIPLE offices just in her own Neighborhood!
Sc: Canz I haz y'alls rentals phones numbeeeeeeeeeers (said in an American redneck accent.. WTF Mate?)
Me:Which area are you looking to rent in sir? (I nearly choked on the sir!)
Sc: Siiiiiiiiiiiiiiiiiiiiiiidney (... Ok we are a city of 4.8 Million people... hundreds of suburbs... SPECIFY PLEASE)
Me: Where in sydney? *crosses fingers*
SC: Nooorth (Ok the way he enunciates his words is killing me!)
Me: Can you give me a suburb please (Oh GOD PLEASE PLEASE PLEASE)
Sc: <Subuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuurb> like duh Y'all (Yes he actually said "Like Duh Y'aaaaall") ...
Me: ok the office number is 1234 5678 (Maybe this is a prank... hopefully)
SC: Thankya Miss.. Youoooo've beeeen a BIG Halp!(OK maybe not a prank...)
Me: Not a problem (Please just go!)
SC: Bye Y'all... (Had to get that last one in...)
Me: Hi welcome to <real estate name> this is Lexi
SC: Hi Betsy (Huh.. waaaah) How are you today?
Me: I'm fine.. what can I do for you?
SC: Well Betsy.. I have a complaint (Grits teeth... Oh here we go)
Me: I'm sorry to hear that. If you can tell me which office it is regarding I can give you the number
of the right person to help you
SC: Well BETSY ... I don't really want to say which office... (OK that's getting really annoying)
Me: Ok well can you give me a suburb to work from... (Ill be able to tell from the suburb which office but I don't tell them that..)
SC: <Super Uber Rich Suburb> Betsy (One more time .. Come on I dare Ya!)
Me: OK you need to speak to <Regional Manager> His number is *Is interupted*
Sc: Betsy can you do me a favor and get him to call me please.. I just dont want to waste anymore time on this issue.. can you do that for me Please Betsy
Me: Sure. Whats your name and contact Details...*I has discovered I can talk perfectly politely with my jaw locked together*
SC: Miss Prissy Bitch and my number is 1234 4578. If he could call me in the afternoon please..
Me: OK I will pass that along..
SC: Thank You so much Betsy. You have been a HUGE help...
Me: No problem...
OK seriously WTF... Even if Betsy was my name using it in every sentence is just plain irritating.. I have a very clear phone voice so I don't know why she got my name wrong...
and last!
Me: <opening spiel>
SC: ...............
Me: Hello... Can I help you?(... creepy)
SC: .................(At least no heavy breathing...)
Me: Hello? OK I am going to hang up now..(Easy call... wheeee yay)
SC: WAAAAAAAAAAAAAAAAAAAAAAAAIT OMG I was on hold forever!(Blatant lie.. She wasn't on hold at ALL)
Me: How Can I help you?
The rest of the call was normal but that begining bit was weird...
I also had a guy who called up to complain on behalf of his 25 year old daughter who was crying because her air conditioning wasn't working
and the office was closed ON A PUBLIC HOLIDAYS.. it was an epic call and I dont have the energy to write it all out cause it was just so stupid!
So hows your week?
Me: Lovely Phone slave..
SC: The Pain OH THE PAIN
(thoughts)
*actions*
SC: I'm in east Suburb I need the closest office to me
Me: OK what state are you in?
SC: <state>
Me: *plus name into machine.. machine gives me nothing* Could you spell that for me, I think I spelled it wrong because my system isn't recognizing it!
SC: *spells it really really fast*
Me: I didn't catch that
SC: E-A-S-T S-U-B-U-R-B *I try again.. nothing... fuck* (she is being really snarky at this point)
Me: OK my system isn't bringing it up...
SC: I just want the closest office me OK. is that so hard?
Me: My system isn't bringing it up, let me try another program one second!
SC: Do you have one in <suburb>
Me: We do, *is plugging her suburb into another program* (AHA found it)
SC: Just give me <suburb>
Me: OK, I did find your suburb, the closest office is <other suburb>
SC: Never mind just give me <suburb>
Me: OK, its 1234 5678
SC: *hangs up*
OK Not cool. I went to the extra effort of finding it for you! Im sorry my system sucks but that's really not my fault!
ROUND 2 MWAHAHAHAAHA
Me: Opening Spiel
SC: Can I have <other suburb that you told me was closer office> Number ( ITS HER AGAIN! HA)
Me: Sure not a problem (Sickly sweet!) its 1234 5678
SC: Thank you (Said like pulling teeth)
HAHAHAHA I win round 2!
SC: I need a rental office
ME: Which of our offices are you trying to reach? (Here we go again!)
SC: YOURS!(Urge to Kill RISING!)
Me: I'm not in an office, I'm in the customer service center.. (I managed not to say Nicely!)
SC: I just want <Real estate company>!! Why is it so hard! (Grrrrrrrr.. Cause your making it hard)
Me: OK where are you located? (Middle of Nowhere maybe?... about to be eaten by Drop Bears?)
SC: <suburb> (Middle of Sydney and not that far from my house... oh dear)
Me: OK we have 2 offices close to that area.. Would you like both numbers? (please go away!)
SC: What do you mean 2 offices.. I thought there was only 1 office in the whole country (WTF... *brain has to reboot*...)
Me: .... We have 700 offices world wide... (Ohhhh the stupid is strong with this one!)
SC: F**K Me are you F**cking kidding me! (WOW... where did that come from!)
Me: No Ma'am.... I'm not. Would you like those phone numbers (PLEASE go away... Please.. Ill give you a cookie)
SC: Yes please (THANK YOU Mother of GODZILLA)
Me: OK 1234 5678 ... have a nice day! (*hangs up really fast!!)
ARRRRRRH. We have a seriously distinctive name AND we have LOADS of offices everywhere..
Its not like she could of avoided seeing our MULTIPLE offices just in her own Neighborhood!
Sc: Canz I haz y'alls rentals phones numbeeeeeeeeeers (said in an American redneck accent.. WTF Mate?)
Me:Which area are you looking to rent in sir? (I nearly choked on the sir!)
Sc: Siiiiiiiiiiiiiiiiiiiiiiidney (... Ok we are a city of 4.8 Million people... hundreds of suburbs... SPECIFY PLEASE)
Me: Where in sydney? *crosses fingers*
SC: Nooorth (Ok the way he enunciates his words is killing me!)
Me: Can you give me a suburb please (Oh GOD PLEASE PLEASE PLEASE)
Sc: <Subuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuurb> like duh Y'all (Yes he actually said "Like Duh Y'aaaaall") ...
Me: ok the office number is 1234 5678 (Maybe this is a prank... hopefully)
SC: Thankya Miss.. Youoooo've beeeen a BIG Halp!(OK maybe not a prank...)
Me: Not a problem (Please just go!)
SC: Bye Y'all... (Had to get that last one in...)
Me: Hi welcome to <real estate name> this is Lexi
SC: Hi Betsy (Huh.. waaaah) How are you today?
Me: I'm fine.. what can I do for you?
SC: Well Betsy.. I have a complaint (Grits teeth... Oh here we go)
Me: I'm sorry to hear that. If you can tell me which office it is regarding I can give you the number
of the right person to help you
SC: Well BETSY ... I don't really want to say which office... (OK that's getting really annoying)
Me: Ok well can you give me a suburb to work from... (Ill be able to tell from the suburb which office but I don't tell them that..)
SC: <Super Uber Rich Suburb> Betsy (One more time .. Come on I dare Ya!)
Me: OK you need to speak to <Regional Manager> His number is *Is interupted*
Sc: Betsy can you do me a favor and get him to call me please.. I just dont want to waste anymore time on this issue.. can you do that for me Please Betsy
Me: Sure. Whats your name and contact Details...*I has discovered I can talk perfectly politely with my jaw locked together*
SC: Miss Prissy Bitch and my number is 1234 4578. If he could call me in the afternoon please..
Me: OK I will pass that along..
SC: Thank You so much Betsy. You have been a HUGE help...
Me: No problem...
OK seriously WTF... Even if Betsy was my name using it in every sentence is just plain irritating.. I have a very clear phone voice so I don't know why she got my name wrong...
and last!
Me: <opening spiel>
SC: ...............
Me: Hello... Can I help you?(... creepy)
SC: .................(At least no heavy breathing...)
Me: Hello? OK I am going to hang up now..(Easy call... wheeee yay)
SC: WAAAAAAAAAAAAAAAAAAAAAAAAIT OMG I was on hold forever!(Blatant lie.. She wasn't on hold at ALL)
Me: How Can I help you?
The rest of the call was normal but that begining bit was weird...
I also had a guy who called up to complain on behalf of his 25 year old daughter who was crying because her air conditioning wasn't working
and the office was closed ON A PUBLIC HOLIDAYS.. it was an epic call and I dont have the energy to write it all out cause it was just so stupid!
So hows your week?
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