I used to pack hardcover gaming books in the free PM boxes you can get at the Post Office (key word is free). Inexplicably, I was soon told to stop using boxes and stuff them into PM envelopes with very little padding (said books wrapped in foam would not fit in the envelopes--cluebat to the office please!). Both the boxes and envelopes were to be had gratis, difference being we had about 569800 of the envelopes in the office, which by the way were completely useless for shipping what was being sold online.
So we were sending out 4-pound books in envelopes with zero padding; miraculously most arrived unscathed, but there were a few that had obviously been dropped off a dolly/belt that had bashed-in corners. I replaced the books as I was told to (refunds/discounts were also offered, but buyers wanted their books perfect), then got complained at when the damaged book had to be discounted in-store (scuse me, but that's not my fault, I was just doing what you said I must).
I generally only use envelopes for items that I'm positive won't be damaged if it gets dropped (those PM envelopes are unsuitable for heavy items as I was told on the packaging discussion board).
So we were sending out 4-pound books in envelopes with zero padding; miraculously most arrived unscathed, but there were a few that had obviously been dropped off a dolly/belt that had bashed-in corners. I replaced the books as I was told to (refunds/discounts were also offered, but buyers wanted their books perfect), then got complained at when the damaged book had to be discounted in-store (scuse me, but that's not my fault, I was just doing what you said I must).
I generally only use envelopes for items that I'm positive won't be damaged if it gets dropped (those PM envelopes are unsuitable for heavy items as I was told on the packaging discussion board).
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