Yesterday as I was on register, a man asked me where pickles were located. No problem. Aisle 2, left side of aisle, 2 or 3 shelves down from the top. He leaves, I continue ringing up the customer in front of me. Pickle man comes back. He can't find it. I stop scanning items momentarily and point out aisle 2 which is easily seen from my register and repeat my instructions. He said he went there but he would look again. He leaves, I go back to my customer. He came back because he still can't find it. I try to think about how to be more specific while I continue scanning yet another customer in front of me saying "Hmm, let me think a second" so Pickles won't think I'm ignoring him. Then I pause and say, it's after the ketchup and mustard, but before the mayonaisse on the left side of the aisle as you go down.
He asks if I can show him where because he's already looked and couldn't find it. I say "I'm sorry, I'm on register and with a customer right now, but I can get someone over here immediately to show you where they are." The yelling then ensues.
"Why the hell can't you show me where it is? That's what's wrong with this store! No one gives a damn! I just want a jar of pickles and no one here is smart enough to know where it is! You work here, you should know where it is, but you don't know shit! Are you so busy you can't take 30 seconds to show me where they are?! If you don't know where they are or you're out of them just fucking say so!"
Yelling doesn't bother me, cursing doesn't bother me, but insinuating I'm dumb I won't take. I flipped my light on for a CSM to come over, told the Pickle Man a customer service manager would be right over to help him and yes, as I am currently cashiering therefore with a customer so I actually can't leave my register to help him find something. Then turned around and went, yet again, back to my scanning of groceries. Customer I'm serving says "Man, he's annoying.".
Pickle man didn't like this (I'm not sure if he heard my customer) and continued yelling about poor customer service and unattainable pickles. CSM comes over, eventually gets Pickles to go with her, all while he's still yelling about various things. I keep an eye out and see them go down aisle 2, then come back out with jar of pickles and grumpy looking Pickle Man.
A little while later I see him going through self check and still looking grumpy. When I was able to get off register I asked my CSM where the pickles were and what the guy said when they found pickles. Lo and behold, the pickles were right where I said they were and Pickle Man said nothing as she pointed out the variety of pickles there were for him to choose from.
I understand not seeing something and it turning out to be right in front of you, but being a jerk about it just makes you look even more stupid in the end.
He asks if I can show him where because he's already looked and couldn't find it. I say "I'm sorry, I'm on register and with a customer right now, but I can get someone over here immediately to show you where they are." The yelling then ensues.
"Why the hell can't you show me where it is? That's what's wrong with this store! No one gives a damn! I just want a jar of pickles and no one here is smart enough to know where it is! You work here, you should know where it is, but you don't know shit! Are you so busy you can't take 30 seconds to show me where they are?! If you don't know where they are or you're out of them just fucking say so!"
Yelling doesn't bother me, cursing doesn't bother me, but insinuating I'm dumb I won't take. I flipped my light on for a CSM to come over, told the Pickle Man a customer service manager would be right over to help him and yes, as I am currently cashiering therefore with a customer so I actually can't leave my register to help him find something. Then turned around and went, yet again, back to my scanning of groceries. Customer I'm serving says "Man, he's annoying.".
Pickle man didn't like this (I'm not sure if he heard my customer) and continued yelling about poor customer service and unattainable pickles. CSM comes over, eventually gets Pickles to go with her, all while he's still yelling about various things. I keep an eye out and see them go down aisle 2, then come back out with jar of pickles and grumpy looking Pickle Man.
A little while later I see him going through self check and still looking grumpy. When I was able to get off register I asked my CSM where the pickles were and what the guy said when they found pickles. Lo and behold, the pickles were right where I said they were and Pickle Man said nothing as she pointed out the variety of pickles there were for him to choose from.
I understand not seeing something and it turning out to be right in front of you, but being a jerk about it just makes you look even more stupid in the end.
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