How many times do I have to say, "We don't carry it"?

[friendofjimmyk]

Are you really sure that you don't have it in the back somewhere!?

[I_Hate_SCs]

No, he insisted he was looking for the 3-in-1. He'd ordered it from online. "We don't carry it in the store, sir, it might be a web-only item."

:::gag::: Do you work for Target? Half of the infant furniture we have is web-only, and it seems that the furniture everybody has on their registries are web-only. The SCs ask why we would sell it if they can't buy it at the store, and I tell them that we simply don't have the floor space to put every single infant furniture item we sell, and if we did we'd have an infant dept the size of the whole store. Then, you always get the gems who suddenly smirk as if the 'idea lightbulb' went off over their head, and ask for us to ship it to the store so they can pick it up to avoid shipping charges. I gladly tell them that we don't do that, and that the only way to get it is online.

What I don't get is how the idiots who put the registries together online don't see the clear "WEB-ONLY ITEM" denotation right next to the product image, or the same text printed on the registry. If I was putting a registry together online, I'd make sure it only had stuff that people actually can buy at the store unless the people who have my registry plan on buying online.

[karma_gypsy]

I had the same problem yesterday.

Gentlemen comes in (rather nice, but kind of dull, unfortunately) is looking for an Oscar Schmidt acoustic guitar. We'll, we had one, but not anymore. After doing a thorough search of the store (i.e., glance at the guitars on the wall and the ones in the stands), we did not have it. I even checked the computer, every Oscar Schmidt that we ever had come through the store has been sold.

For some odd reason, he couldn't grasp this notion. So I temporarily left to price a gig bag (price tag has fallen off) - which he was also interested in, but it was too 'thin'. He got a co-worker of mine to, again, look for the guitar in the computer. That's when I got kinda stern with him (not rude, just firm).

"We *don't* *have* the guitar. It was sold. We don't have any on the wall, we don't have any over there (motioning to the stands), we don't have any in the back and there aren't any in the computer."

That got through to him.

"There is a music store right next door though."

[Kyree]

You sure that you just didn't see it, and the 100th time he asks it'll magically appear? *Hides Behind Tito*

[Tito]

Are you POSITIVE you don't have it? *ducks*

[DistantStar]

Got a call last night from a guy trying to find out if we carry a specific model of crib. After about three minutes of describing it he finally gives me the information I actually needed, the company name and model name.

I go off to look at the cribs. Well, no, we don't carry the one me mentioned. But we do have one that is very similar. At this point I'm thinking he probably meant the one we have, but said "3-in-1" instead of "4-in-1". These are really nifty cribs, they turn into a toddler bed and a daybed and a regular bed. If I ever need a crib, I'll look for something like that.

"Sir, we don't have a 3-in-1, but we do have a 4-in-1...is it possible that's the one you meant?" Mind you, I was trying to be polite without saying, "Are you a complete idiot or what?"

No, he insisted he was looking for the 3-in-1. He'd ordered it from online. "We don't carry it in the store, sir, it might be a web-only item." Blah blah blah...he keeps describing the silly thing, telling me he wants to exchange it, blah blah blah..."I understand, sir, but we don't have it." Blah blah blah...

After about five minutes and saying "We just don't have that model" and other things about every thirty seconds, he finally gives up on me and hangs up.

WE. DON'T. HAVE. IT. How hard is it to understand that?