Yes, they really said it.

[Phone Jockey]

Customer: Will you tell me why I can’t read your last email and write me back?

************************

Customer: I want to leave you for another company because quality is not important to me anymore.

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Customer: I want to get Internet.
Me: Do you do any day-trading, mam?
Customer: Now you listen here, I work during the day.

[Cyanocobalamin]

I just felt my brain stop for a second there!

[Becks]

Wow...I don't know what to say. I think my last logical brain cells just beat me to Wisconsin.

[Phone Jockey]

Ah yes, the stampede and hide-out of the brain cells. I thought I heard something click. Join me in a moment of silence for our fallen brain cells...

[Spiffy McMoron]

*Spiffy walks up to the nearest wall*

WHAM! WHAM! WHAM!

Oh, I shouldn't have done that so hard. Little woozy now...

[ArenaBoy]

50 brain cells dead, 90 wounded, 10 missing in action, and still I survive our crazy society.

[Phone Jockey]

50 brain cells dead, 90 wounded, 10 missing in action, and still I survive our crazy society.

You are a brave soul. Most of us would have run off by now, but not you. You persevere. Hats off to you.

[TNT]

Customer: I want to leave you for another company because quality is not important to me anymore.

I actually like this one... the other company could use it as a slogan:

Name of Company ... choose us when quality is not important to you anymore.