Quoth fish3k1
View Post
We sell computer desks from time to time. We always have them, but it's not a very good selection, so they usually just sit around the warehouse.
Customer wanted a desk. We had two of that model in stock. I went to the warehouse with a cart and brought out the box that was easiest to get to. Both boxes had dents and tears. The one I picked up had more dents and tears than the other. I knew, however, based on the way the stuff inside was packed, that nothing could have fallen out. And I could see nothing but styrofoam through the tears, which suggested no damage to the desk pieces themselves. Of course, the customer didn't like the condition of the box and wanted a different one. I brought out the other box. Customer compared the two and took the less damaged box. I was actually a little concerned about the position of one of the tears on that box, but the customer insisted that he wanted that one because it was "less beat up."
He brought it back the next day complaining that one of the desk pieces was scratched (I wasn't there to witness this part) and some screws were missing. He wanted a replacement, but he knew how damaged the other box was, and he refused to take it unless we opened it with him and let him examine everything. The parts in the other box were complete and undamaged.
Trust the employees. The majority of us are competent at our jobs, intelligent, and honest (though, considering some of my co-workers, I know a few for whom that only goes so far as what will keep them from getting fired).
Comment