Are you DEAF?!

[RetailWorkhorse]

*Steals a cupcake*

It could have been worse...he could have called back and said you gave him the wrong number.

[karath]

Ah, don't worry, you can work 'em off virtual sugar with virtual violence!

[Evil Queen]

I have no cookies or scones, so I hope this cupcake will do.

I have a special burning hatred for jerks who tell at underlings about things they can't control. It's okay, though, because that's what I use to bake my cupcakes! Everybody wins!

I like cupcakes! <3

*munches on cupcakes*

Thanks to CS.com, I'm gonna gain 5 pounds!

[Apathy]

they don't listen to the information at the beginning of the call

I've said this before, but

Me: Hello, *store*, Furniture.
Idiot: Is this furniture?

Happened all the time.

[unclejampuff]

I have no cookies or scones, so I hope this cupcake will do.

I have a special burning hatred for jerks who tell at underlings about things they can't control. It's okay, though, because that's what I use to bake my cupcakes! Everybody wins!

[karath]

That would explain it

(and my pleasure!)

[Evil Queen]

*munches on cookie*

Yes, yes I did. Thank you very much for the cookie.

(I use the "Quick Reply" button a lot. )

[karath]

Damn, you reply fast! Did you get my cookie?

[Evil Queen]

You and Me both Karath!

[karath]

Great, another quality of SC's: they don't read signs in stores, and they don't listen to the information at the beginning of the call that would tell them everything they needed to know. Sorry you had to deal with that guy EQ; glad your manager had the decency to warn you though!

And while I'm here, have a cookie!

[Evil Queen]

*munches*

I sometimes hate my job.

[RetailWorkhorse]

That's an SC alright. Sorry ya got yelled at, EQ. Here, have a scone. *Gives her a pumpkin scone*

[Evil Queen]

I just off the phone with the most irritating man alive~!

The Players:
Me:
My Boss: K
Irritating Man: SC
[my thoughts.]


First, the boss calls.

Me: Opening spiel.
K: A man is going to call there and complain about a reservation. Just take his info and I'll call him in the morning.
Me: [Why me?] Okay, thanks.

I hang up and not two seconds later:

Me: Opening spiel.
SC: Yeah, are you with Choice Hotels?
Me:[I got this call yesterday, so I thought it was the same guy.] No Sir, but I have a manager that works here with them.
SC: I have a complaint, is he there?
Me: No he's not, but I can have him call you when he comes in.
SC: ....Are you in a call center?
Me: [wtf?]No sir.
SC: I don't want to talk to someone in a call center!
Me: Sir, I'm not in a call center.
SC: Can I talk to someone that can help me with Choice?!
Me: He's not here right now, but if you leave me your name and number, I can have him call you back.
SC: **He's very rude at this point** When will he be back?!
Me: Tomorrow morning.
[Honest to $deity, I just heard his brain pop.]
SC: Do you have a computer in front of you?!
Me: Yes-
SC: I want the number to Choice Hotels Corporate!!
[You did NOT just Interrupt me!]
Me: No problem sir.
[While I'm looking up the number, he tells me his plight, still irritating and still practically screaming at me.]
SC: When you type in <hotel> in the search, it comes up with their number! I called them and made a reservation! I was looking for a <hotel> and when I finally got there it was <a different hotel>!! I ALWAYS stay at <hotel>! But no! It was <different hotel>! They won't let me cancel my reservations because it's after six! But there's no way in hell they are getting my money! I'm going to cancel that card!

I gave him his precious number and wished him a nice day. When I was finished, I looked up the hotel type he was looking for and, sure enough, it had the same address of the secondary hotel that my boss owns. Same number too. Then I began to wonder.

If he made the reservation over the phone like he said he did, then was he being deaf when they said "Hello, <hotel name> how can I help you?"

So I called K back.

Me: That guy called me.
K: What did he say?
Me: That he was angry and that I supposedly work in a call center.
K: <laughs>
Me: He also said some other things. About how he's taking this to corporate, but I don't think it'll get him very far.
K: No, it won't.
Me: I've called <hotel> before and they always say where it is. I don't know how the guy could have gotten it wrong.
K: Okay, don't worry about it. Thank you EQ.

I don't blame my boss for refusing to cancel that guy's reservation. The guy is one that was ignorant. Not him, nor the front desk clerks.