This happened last night; this customer came up to my till with a basketfull of shopping. I greeted him and asked him if he would like help packing. He gave me a sour look and said, "Next time you see your manager, you can tell him that I find being asked if I want help packing extremely insulting. Not all elderly people are useless, young lady." I said nothing more, just got on with putting his shopping thru. The following points are how I felt about this crochety old git.
1. We have to ask EVERYONE. Regardless of age, disability and gender. Get that? Everyone.
2. If you want to put in a complaint, then do it your bloody self. I am not a messenger girl.
3. I am not on first name terms with the manager. When I see him, all I say to him is hello. Even if that wasn't the case, I refer you to 2. Do your own dirty work.
That is all. Anyone else encounter customers who either want you to complain for them, or expect you to be bestest friends forever with your manager?
1. We have to ask EVERYONE. Regardless of age, disability and gender. Get that? Everyone.
2. If you want to put in a complaint, then do it your bloody self. I am not a messenger girl.
3. I am not on first name terms with the manager. When I see him, all I say to him is hello. Even if that wasn't the case, I refer you to 2. Do your own dirty work.
That is all. Anyone else encounter customers who either want you to complain for them, or expect you to be bestest friends forever with your manager?
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