A few Do's and Don'ts for SC's when they call in to a call center for billing help/information....
Feel free to add your own!
(Can you tell it's been a bad week?)
1. When I say "I'll be asking you some questions", that means it's time for you to shut up, listen and answer just the questions I'm asking!!
2. If your call comes through on my line, and you've put us on hold, I'm releasing the call. My time is just as important as yours!
3. Stop talking to whom ever is there with you. This will benefit you as well as me because sometimes we discover you're a scammer when you think we can't hear you! It will save us both time as well because I won't have to repeat myself!
4. Don't use your "pity me" voice, cry, swear at me or use local slang. It wins you no points in my book.
5. Do not use the toilet/flush! I can hear you!!
6. Do not eat or smoke while on the phone. The last thing I want to hear is some lip smackin' or you inhaling or exhaling when you take a drag. We can hear most everything!!
7. Let me finish giving you answers before you butt in!! You called me for answers so dambit, let me give them to you!!
8. Do not sneeze and/or cough in my ear. It's LOUD and it HURTS my ears!!
9. Please do not call if you are off your meds!
10. If you are angry, think twice before calling, because if you go off on me, you're not going to get me on your side. Treat me with respect and I'll bend over backwards to help you, but treat me like garbage, and garbage is what you'll get!
Feel free to add your own!
(Can you tell it's been a bad week?)
1. When I say "I'll be asking you some questions", that means it's time for you to shut up, listen and answer just the questions I'm asking!!
2. If your call comes through on my line, and you've put us on hold, I'm releasing the call. My time is just as important as yours!
3. Stop talking to whom ever is there with you. This will benefit you as well as me because sometimes we discover you're a scammer when you think we can't hear you! It will save us both time as well because I won't have to repeat myself!
4. Don't use your "pity me" voice, cry, swear at me or use local slang. It wins you no points in my book.
5. Do not use the toilet/flush! I can hear you!!
6. Do not eat or smoke while on the phone. The last thing I want to hear is some lip smackin' or you inhaling or exhaling when you take a drag. We can hear most everything!!
7. Let me finish giving you answers before you butt in!! You called me for answers so dambit, let me give them to you!!
8. Do not sneeze and/or cough in my ear. It's LOUD and it HURTS my ears!!
9. Please do not call if you are off your meds!
10. If you are angry, think twice before calling, because if you go off on me, you're not going to get me on your side. Treat me with respect and I'll bend over backwards to help you, but treat me like garbage, and garbage is what you'll get!
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