Oh...so you're dead?

[smileyeagle1021]

Ahhh ADVP rates I'd rather hide from them than the SC's half the time. I don't think I'd like a phone call from this zombie, we won't generally move the dates on the ADVP rates (there are occasions, but it's not common). No cancellations, no ammendments, and no, no one reads it; or listens.

thank you... I knew I wasn't the only one who absolutely despise that rate and the people who booked it.

Oh, and back to the OP, did they claim that the website said nothing about the cancellation policy? I think I can top that... I had someone call in and said that when they had called in to book it no one told them about it (of course when I command H'ed his reservation I found out it was booked online)... I do feel bad though... I referred them to you guys (sorry).

[dekydrose]

::sigh:: i get those calls day in and day out. When you call them on it, their responses are usually like "oh...well...however it was booked, i DID NOT KNOW" or "no i didn't" to which i just revert to saying that i can't cancel it.

May i vent though for a moment at the agent in your building who caused a $1500.00 payout because he did NOT tell her it was non-cancellable? No...he told her she had until 6 PM day of arrival. I wanted to strangle this person. seriously.

[ArcticChicken]

LOL

He was just dying to get his money back! Guess he thought y'all were trying to stiff him. But of corpse, nobody was willing to listen to his insane demands.

But you forget, he had exsanguinating circumstance.

[Seraph]

But you forget, he had exsanguinating circumstance.

You made me laugh so hard I choked on my drink and had a fit of coffin.

[CloserToSane]

thank you... I knew I wasn't the only one who absolutely despise that rate and the people who booked it.

It's a horrible rate, and a pain the ass to make, so I can actually pass it on to res or direct them to the wonder that is the net. Doesn't work well but considering what our hamsters in wheels (well they tell me it's a computer I'm not so sure) can do it's probably more practical.

he told her she had until 6 PM day of arrival.

Imagines the row I'd get for telling someone our cancellation policy is 6pm day of arrival... even 3pm would result in a row.

[Fenrus]

*meant as a joke, don't kill me* What, are you prejudiced against dead people!?!!?!?!?!?!!one!?!

haha, wow... "I'm dead, refund me" is just... wow.... I'm at a loss.

[dispatch]

Sounds like he was screaming so loud he could wake the dead! hahahaha, that joke kills after a few beers!

[smileyeagle1021]

May i vent though for a moment at the agent in your building who caused a $1500.00 payout because he did NOT tell her it was non-cancellable? No...he told her she had until 6 PM day of arrival. I wanted to strangle this person. seriously.

oh I shall vent with you because I probably got that person before transferring them to you... though I must plead for mercy with you for some of my screw ups (my biggest one was doing an advance purchase at NYCMH rather than best flex... they're the same dollar amount and I was booking 2 rooms and didn't pay attention on the second... I'm pretty sure that got handed to you guys.)

[Peppergirl]

I don't deal with the suck nearly as much as hotels do, but as a travel agent, I do have some experience with these non-refundable rates.

Thank gods I have the option of NOT MENTIONING them to the customer when I'm booking a hotel. Our agency, and agencies we work for, have been burned too many times by SC's like the one mentioned by the OP.

Now, if a customer asks me if there's a better rate, I'll mention it, but will also scare the living hell out of them by being all 'gloom-and-doom' about the penalties involved.

If they persist, I'll book it - but I also write an entire BOOK of documentation to back me up if/when they claim I didn't tell them. It's times like these that I actually appreciate our calls being recorded. We've busted MANY a liar that way.

[Bright_Star]

I'd like to see that guy in a Resident Evil game...lol.

[smileyeagle1021]

Now, if a customer asks me if there's a better rate, I'll mention it, but will also scare the living hell out of them by being all 'gloom-and-doom' about the penalties involved.

If they persist, I'll book it - but I also write an entire BOOK of documentation to back me up if/when they claim I didn't tell them. It's times like these that I actually appreciate our calls being recorded. We've busted MANY a liar that way.

you are like me... unless the guest specifically asks for the rate I will avoid mentioning it... and if they do specifically ask for it I mention at least 3 separate times that you will not be able to cancel no matter what (natural disasters closing the hotel the exception).

[WhiteWolf]

SC from the other side............

I don't know why.. but somehow I think that avatar of yours with eyes in the darkness somehow helped that post effect.....


*sigh* I can imagine it now...

"Tonight on Ghost Hunters (or GHI), TAPS investigates this hotel reservation's companies offices, where it's phones are haunted by EVPs! of Disgruntled customers

[tropicsgoddess]

The call of the living dead....coming soon to a call center near you...

[Sheldonrs]

Am I the only one who feels encouraged by the fact that there IS suck after death?!!!

[Megg]

Am I the only one who feels encouraged by the fact that there IS suck after death?!!!

Encouraged? Not the word I would use .... *runs screaming into the dead of night as zombie SCs chase her*

Thanks for the nightmares.