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Cheap, grouchy, entitled old fart..

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  • Cheap, grouchy, entitled old fart..

    Camry's earlier post about a crappy old fart she was able to tell off brought on some PTSD from when I was but a lowly sub-sandwich maker/delivery boy. For a very long time we had a 99 cent american cold cut sub (which wasn't half bad) and of course this brought out lots of cheap, nasty EWs.. but the worst was this one old man.. he had to have been about 90..

    Every damn day he would come shuffling in, inevitably right in the middle of the lunch rush, and order his 99 cent 8" american cold cut sub. Now of course he wanted it a very specific way (light mustard, extra olives, exactly 3 tomato slices, bla bla bla). That was no problem.. the problem was he was always so damn grouchy and petulant about it, and worse yet, was never, EVER, satisfied about how his damn under-$1 sub came out. So every day (with a store full of customers behind him), he would then open up his sub and start dissecting it piece by piece to see if it was to his liking. Of course, it never was, and then he'd extend a bony finger and shout: "you made it wrong.. again! what the hell is wrong with you people?!" This process, I kid you not, could take anywhere upwards of 5 whole minutes. So we'd have to remake his damn sub, with agitated customers waiting (some saying f- this and leaving) and manager "overseeing" the sub making to make sure, somehow, that Crusty O. McPooppants got what he wanted. I later asked him why he put up with him, and he said "we have to keep our good customers." Good customers!!?? Other people were leaving the store cause of this fossil (who I'm sure were ready to spend way more than $1). Ugh.. bad memories..

    Now, I don't usually advocate the practice of kicking elderly people in the groin.. but in this guy's case, I'd say it was warranted. *

    *that was a joke... for some of the humor-challenged mods.
    Last edited by BaristaTrav; 06-04-2008, 06:00 PM.
    I will never go to school!

  • #2
    I'd rather kick the manager in the groin for being so stupid. The old man, I'd tell to take his business elsewhere, since he is unsatisfied on a daily basis.
    "I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question."

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    • #3
      As much as I am SO glad I dont work there anymore, this is why I liked Subway. You watched them make the sandwich right in front of you, so no bitchin at a later time that anything was done wrong with it...YOU WATCHED THEM DO IT.

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      • #4
        Quoth Samaliel View Post
        I'd rather kick the manager in the groin for being so stupid. The old man, I'd tell to take his business elsewhere, since he is unsatisfied on a daily basis.
        Believe me, I was very tempted to on several occasions. But he was a nice guy, just a bad owner/manager. He started losing $$ and had to sell eventually. Not at all surprised.
        I will never go to school!

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        • #5
          Quoth BaristaTrav View Post
          Other people were leaving the store cause of this fossil (who I'm sure were ready to spend way more than $1). Ugh.. bad memories..
          That's why the local hobby shop finally got rid of "Stinky John." This guy, knew a shitload about Pennsylvania RR steam locomotives, wasn't a bad guy...but simply smelled like shit, and was annoying. He just wouldn't shut up, usually pissing people off in the process. The only reason he was tolerated, is that the shop's owner was simply too nice, and wouldn't kick him out. Also, SJ spent some *serious* cash in there constantly. Fast forward 2 years, and the shop owner has since retired. He'd had a stroke, and simply couldn't handle working there as much--he'd go to look for parts, and couldn't remember what he was doing. It sucked, since he was such a nice guy.

          After he retired, his son wasn't as tolerant of SJ--when people complained, SJ got thrown out
          Aerodynamics are for people who can't build engines. --Enzo Ferrari

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          • #6
            Quoth BaristaTrav View Post
            *that was a joke... for some of the humor-challenged mods.
            Was that really necessary?

            Rapscallion

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            • #7
              only if it was referring to you

              It was just a joke.. in every sense. I love the mods here.
              I will never go to school!

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              • #8
                Quoth BaristaTrav View Post
                I later asked him why he put up with him, and he said "we have to keep our good customers."
                Heeeellll No! He would've gotten the boot after the first redo. I've kicked people out who've spent more money. I don't understand how that idiot manager saw fit to probably lose customers that were probably decent just to keep that one crochety ba$tard.
                If you don't like my attitude, talk to the manager!!! Oh, wait, that would be me!!

                Yes, I'm the manager. I'm also known as "the brick wall".

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                • #9
                  Quoth BaristaTrav View Post
                  only if it was referring to you
                  Heh, I could go along with that some days.

                  Rapscallion

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                  • #10
                    keeping someone who brought in a whopping $1 sale is 'keeping a good customer?'

                    wtf? where'd doofus mc dipshit get his mba from? big shock that he went out of business.

                    cranky old man needed an invitation to leave, since he was rude and abusive to workers over a piddly $1. he can make his $%#@&!* cheap sandwich his sorry ass self. cripes; if i get like that, i hope i die shortly thereafer, so i won't force my suckiness on anyone long term.
                    look! it's ghengis khan!
                    Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

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                    • #11
                      Quoth chainedbarista View Post
                      keeping someone who brought in a whopping $1 sale is 'keeping a good customer?'

                      wtf? where'd doofus mc dipshit get his mba from? big shock that he went out of business.
                      He was from Iran, and I think the whole free-market capitalism thing was like a brand new learning on the job thing for him. He probably took a few business classes and the only thing he remembered was "the customer is always right."
                      I will never go to school!

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                      • #12
                        Yet another instance where firing the customer would have not only been the right thing to do, but it would have been FINANCIALLY beneficial to the company as well.

                        *sigh* When will they ever learn?
                        "So, if you wanna put places like that outta business, just stop being so rock-chewingly stupid." ~ Raudf, 9/19/13

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                        • #13
                          In actuality, the store could have been losing money on this SC. Think of the man-minutes it took away from making other customers' food (plus, with custy's leaving the store) and the food costs - because sandwich #1 isn't any good anymore - especially since Mr. SC had to touch it.

                          All that over $1.

                          You coulda handed him $2, told him to get the frell out and still probably made money in the process.
                          This area is left blank for a reason.

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                          • #14
                            Quoth UncleImpy View Post
                            As much as I am SO glad I dont work there anymore, this is why I liked Subway. You watched them make the sandwich right in front of you, so no bitchin at a later time that anything was done wrong with it...YOU WATCHED THEM DO IT.

                            I've heard stories about customers going to subway, ordering their sub, watching it being put together & THEN have the nerve to bitch out the employees for putting their sub together wrong! "Hello!! You ordered it that way!!"
                            I mean like "What The Fubar!!"

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                            • #15
                              Quoth Samaliel View Post
                              I'd rather kick the manager in the groin for being so stupid. The old man, I'd tell to take his business elsewhere, since he is unsatisfied on a daily basis.
                              Amen, this old ass hurts business more than he helps...FIRE HIM as a customer!!!!

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