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  • #1

    Due date = Due date?

    I had the weirdest call I've ever had in my life today. A little preface, I work for a Financial Insitution.

    The players:
    Me=
    TR= Trainer
    CW= Co Worker
    OC= Odd customer.
    Italics= Thoughts

    Me: Thanks for calling this is Me, how can I help you?
    OC (who sounds like they are either really sick or in a lot of pain): Yeah, I know that you don't normally take payments over the phone, but I'm wondering if you can make an exeption today?
    Me: I wish I could, but I'm sorry we can't.
    OC: *Grunt* Oh, there's no way for an exeption? *Moan*
    Me: I'm sorry, we just don't have the equipment here to be able to process payments.
    OC: *Groan, moan* Oh, I see. *groan* It's just that I'm in the hosptial..
    Me: Oh! I'm so sorry to hear that!
    OC: Yeah, I'm having a baby...
    Me:
    TR:
    OC: And didnt' want to be late on my payment and it was due on Tuesday. *Groan, grunt*
    TR (to me): Ask her if she can have someone mail the payment.
    Me: Uh, this woman is in the middle of having a baby, literally. I think she's got more important things to deal with. Do you have someone that could mail it?
    OC: Yes *yeeeeeOUUUUUUUUCCCCCCHHHH! Oh hee heee heee*
    Me per trainers instructions: If you have your account number, I can make a note in the account. Do you have that with you?
    OC: Yes, just a minute. *Groan, Moan, Grunt, Who who who Hee hee hee UNGH!*
    I had to put the phone on mute because me and TR were laughing so freaking hard. It was at least a few minutes before-.
    OC: Finds the account number and reads it off.
    Me: Ok, thanks so much. I'll note the account. Sorry I couldn't help you, and congrats on the baby.
    OC: Thanks *Yeeeeeoooooouuuuucccccchhhhh* Click.

    TR: Holy cow! I've NEVER had to deal with a call like that ever!
    Me:
    CW: What did I miss? Your face looked like

    It took us another few minutes to be able to calm down enough to tell him.

    CW: Uh, that's a first!
    Me: Uh, yeah!

    When I worked for an insurance company, I had people call for insurance while they were being chased by the police, but NEVER have I had a person call me from the hospital WHILE giving birth...
    You don't know what Hades is until you've worked at least one Christmas Season in a toy store that offers free gift wrapping.
    Tags: None
  • #2
    Talk about the total antithesis of CS behavior. Here is a woman who is obviously in the midst of one of the top three life experiences God ever created... And she is calling to make sure her payment is on time. Lord... If I could have 1/10th the moral integrity that woman obviously exudes!!!!!!!!!!!

    Let us hear an "AMEN" for the woman.

    Isn't a story like this the reason we put up with all the others?
    Eben56
    If ultimately you let the people that fuck you over decide your attitude then they won.

    Comment

    • #3
      Quoth Eben56 View Post
      Talk about the total antithesis of CS behavior. Here is a woman who is obviously in the midst of one of the top three life experiences God ever created... And she is calling to make sure her payment is on time.
      That's the funny part, it was already 3 days LATE!

      Quoth Eben56 View Post
      Awww! Blush!
      You don't know what Hades is until you've worked at least one Christmas Season in a toy store that offers free gift wrapping.

      Comment

      • #4
        Quoth InsuranceGuru View Post
        That's the funny part, it was already 3 days LATE!
        Wouldn't that have been a great conversation on the way to the hospital. "Hey.. Um dear?,,,,,, I forgot to pay the cable bill..... Could you come up with a little something?"
        Eben56
        If ultimately you let the people that fuck you over decide your attitude then they won.

        Comment

        • #5
          that's a first, but to the woman and her baby.
          I don't get paid enough to kiss your a**! -Groezig 5/31/08
          Another day...another million braincells lost...-Sarlon 6/16/08
          Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

          Comment

          • #6
            Dang, when I was in hard labor the only mental faculties I still had were spent on

            1. Screaming

            2. Spitting ice chips everywhere as a contraction came on

            3. Screaming at the doctor ("I don't care if you use a butter knife and an incantation to SATAN, get this kid out!!!!!")

            4. Swearing

            If anyone had dared mention something like an overdue bill to me I'd have bitten their ear off Tyson-style. Huge props to the new mommy!
            "I've never had a heart attack, but it isn't for my son's lack of trying." - Me

            Comment

            • #7
              Quoth TTAZ View Post
              Dang, when I was in hard labor the only mental faculties I still had were spent on

              1. Screaming

              2. Spitting ice chips everywhere as a contraction came on

              3. Screaming at the doctor ("I don't care if you use a butter knife and an incantation to SATAN, get this kid out!!!!!")

              4. Swearing

              If anyone had dared mention something like an overdue bill to me I'd have bitten their ear off Tyson-style. Huge props to the new mommy!
              Amen.

              Worst thing I did was pull out my laptop and work until the contractions got too bad and the nurses got annoyed about having to work my IVs around the power cord.

              Those trays for food double nicely as laptop stands. =D
              By popular request....I am now officially the Enemy of Normalcy.

              "What is unobtainium? To Seraph, it's a normal client. :P" -- Observant Friend

              Comment

              • #8
                Quoth TTAZ View Post
                Dang, when I was in hard labor the only mental faculties I still had were spent on

                1. Screaming

                2. Spitting ice chips everywhere as a contraction came on

                3. Screaming at the doctor ("I don't care if you use a butter knife and an incantation to SATAN, get this kid out!!!!!")

                4. Swearing

                If anyone had dared mention something like an overdue bill to me I'd have bitten their ear off Tyson-style. Huge props to the new mommy!
                I got to be in the delivery room when my god-daughter (my best friend's firstborn daughter) was born (and I never really believed all the "miracle of life" rhetoric till I actually SAW it happen). I was tasked with taking the photos, so my friend and her husband could just relax and be in the moment.

                When the doctor took baby Lucy away to clean her, there were only two things my friend would say:

                1: "Where's my baby?"
                2: "Joi, take pictures!"

                I took 174 pics. But when a woman tells you to take pictures in THAT tone of voice, you do NOT disobey.
                "Eventually, everything that you have said becomes everything you will ever say." Eireann

                My pony dolls: http://equestriarags.tumblr.com

                Comment

                • #9
                  Total props to that woman!

                  I've had people call into my department from the hospital to cancel/request equipment (university A/V dept), so I love using that as an example to those faculty members that can't be bothered to request, nay, DEMAND equipment at the last minute (despite our rule requiring 24-hours advance notice).

                  "But I was out of town last week and couldn't request the equipment!"
                  "I'm sorry, but the equipment is unavailable. Had you called last week...
                  "BUT I WAS OUT OF TOWN AND I NEEEEEEEEEED IT!!!"
                  "Sir, I've had faculty call from the hospital before. Hospitals out of state, no less..."

                  They never have a good response to that.

                  Comment

                  • #10
                    Not quite there, but I did my (pre-Turbo Tax) taxes after my first C-section in the hospital since they were due before I was scheduled to be released. My husband mailed them.
                    Labor boards have info on local laws for free
                    HR believes the first person in the door
                    Learn how to go over whackamole bosses' heads safely
                    Document everything
                    CS proves Dunning-Kruger effect

                    Comment

                    • #11
                      Quoth InsuranceGuru View Post
                      That's the funny part, it was already 3 days LATE!
                      The payment......


                      .......or the baby?

                      I'm tolerant of everyone and everything except for assholes. - Mongo Skruddgemire

                      Comment

                      • #12
                        Quoth wagegoth View Post
                        Not quite there, but I did my (pre-Turbo Tax) taxes after my first C-section in the hospital since they were due before I was scheduled to be released. My husband mailed them.
                        That's pretty tough- but the key word there is AFTER not DURING.

                        Props to you though!
                        You don't know what Hades is until you've worked at least one Christmas Season in a toy store that offers free gift wrapping.

                        Comment

                        • #13
                          Bit tough to do anything during a C-section, being unconscious and all.

                          I wonder if it was a case of "I am NOT bringing a child into this world with late debts over our head - get it sorted!!!" How very bizarre.

                          Or, she tried to phone in the down time (can you tell I haven't done this before myself?) between contractions and spent so long on hold she got hit by one but didn't want to hang up because she'd have to wait on hold again.

                          ... or it's a con.

                          Comment

                          • #14
                            .. My question is why the hell didn't she get the husband to do it?

                            Comment

                            • #15
                              You wouldn't happen to be near east texas cause I had a woman call me with a similar story, she was at home in labor her husband was on his way to get her and she wanted to call a bookstore and ask if we had books on pregnancy. Funny thing is she would call at the same time everyday for 3 days saying she was in labor still and her husband was on his way, what a nut job.

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