WELL, YOU CAN KEEP THIS!

It went something like this:

SC: What do you mean we can't return it? It was a gift!

ME: There's nothing I can do without a receipt. When was the birthday?

SC's Wife: May.

ME: Well, it's over a month ago, we can't look it up.

SC: You mean that all you can give me for this is $8!?

ME: Yes, that's how much it's worth as a trade-in.

SC: Even though I paid $29.99 FOR IT?!

ME: Pretty much. There's really nothing I can do. Our return policy states that after 7 days, you can't return an item for a cash refund and after 30 days you can't swap it out for another. Unless you purchased a PGP, but you would need to have that receipt present.

SC: WELL, YOU CAN KEEP THIS!

He threw the game at me, a copy of Wii Play (thankfully, one without the extra remote). I was pretty much livid at this point and went to the back room to talk to my manager about the situation before I went on a rampage and stabbed people in the eyeballs, you know? He walks out of the back room and it turns out he knows the guy who just attacked me with a videogame- it's his Sunday School teacher!

Luckily, he talks to them for a bit and gets SC to calm down. SC comes back over to me and apologizes.

I can't imagine how this would have turned out if that particular manager wasn't there.

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