We have a member trying to get towing service for her vehicle. We towed said vehicle yesterday to a repair shop. There are certain things that have to happen in order for my company to tow it again. First and foremost, if its at a repair shop - the shop HAS to be opened in order for us to pick it up. EVEN IF we call the owner of the shop and they say there is no fees owed to the veh - the shop HAS to be opened. If not, it doesn't matter what your other reasons are for needing it towed. Now, say the shop was open - if the shop cannot repair the vehicle because they don't do that type of repair or it will take them too long to complete OR if they are quoting a price for repairs that is worth more than the value of the vehicle - we will tow the car again.
Anyway, I digress. This persons situation meets NONE of these requirements. First, the shop is closed. Second, even if it were open, the repair shop is capable of doing the repairs. The issue is that the member wants it towed to a dealership because it "MAY" be covered under warranty - this is not a for sure thing - it doesn't matter...if the shop can repair it - which they can - when they are open - in a timely manner - we will NOT cover the tow. Period. At this point, if she wants it towed, its on her dime.
She's not having this - AT ALL. She is insisting that we WILL cover this. I am reading the notes in the call and she has gone so far as to threaten to call the police and/or come up to this call center and speak to someone face to face about this issue.
That has just given my department our laugh for the day. We are all sitting here hoping that she will come to the call center. I've just never run into anything THIS crazy. The last note in the call states she will be calling back in to get someone to okay this tow...not happening. Sometimes, SCs can slip by and have service rendered if they get someone who doesn't look at the call. However, she's made such a stink PLUS the area her vehicle is in is run through one department and we are ALL aware of it.
Good times.
Anyway, I digress. This persons situation meets NONE of these requirements. First, the shop is closed. Second, even if it were open, the repair shop is capable of doing the repairs. The issue is that the member wants it towed to a dealership because it "MAY" be covered under warranty - this is not a for sure thing - it doesn't matter...if the shop can repair it - which they can - when they are open - in a timely manner - we will NOT cover the tow. Period. At this point, if she wants it towed, its on her dime.
She's not having this - AT ALL. She is insisting that we WILL cover this. I am reading the notes in the call and she has gone so far as to threaten to call the police and/or come up to this call center and speak to someone face to face about this issue.
That has just given my department our laugh for the day. We are all sitting here hoping that she will come to the call center. I've just never run into anything THIS crazy. The last note in the call states she will be calling back in to get someone to okay this tow...not happening. Sometimes, SCs can slip by and have service rendered if they get someone who doesn't look at the call. However, she's made such a stink PLUS the area her vehicle is in is run through one department and we are ALL aware of it.
Good times.
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