So, one of the last customers I had today was the only real SC of the day. Largish woman, came up with one of the mini-carts. She had the usual things people buy at 10:45 at night in there. Bread, beer, a couple cans of soup, celery, three bags of apple slices...
Oh, wait. She says the bags of apples are free.
I disagree!
But the situation goes like this. The lady has pulled the price label for these apple slices from the shelf, to point out that the sale tag is wrong. This is, in fact, true. The tag expired two weeks ago, and was simply overlooked. The fact that the tag says (in fairly visible text) it's expired apparently means nothing to her beyond the possibility of free groceries.
The lady claims she was the manager of another store in our chain, though in a different district, for years, and that she knows the rules. And, according to her, the rule is that whenever an item is improperly priced, we are to give the customer that item for free.
First, I'd never heard of this policy. Neither had my supervisor (friend of mine, played in my old D&D group), though he did say that if she had gone through the self-checkout and paid the wrong price, the policy had been to refund her in full for those items, but even that had been done away with the previous year. But just to be fair, since we did leave the wrong price up, he'd give her the old sale price ($1.00 rather than $1.29). But no!
She was calling the manager! Except he left about four hours prior.
She was calling our chain's customer service! Except they closed about two hours prior.
So instead she took down our names and swore to have our jobs. We got her to take the $1.00 a bag deal and go away. She paid in food stamps and left, scowling at us.
It wouldn't have been quite as sucky had it not been obvious the only reason she got three bags was because she was sure she'd get them all for free.
...and that's the first time a customer's told me they'd have me fired. At least as far as I can remember.
Oh, wait. She says the bags of apples are free.
I disagree!
But the situation goes like this. The lady has pulled the price label for these apple slices from the shelf, to point out that the sale tag is wrong. This is, in fact, true. The tag expired two weeks ago, and was simply overlooked. The fact that the tag says (in fairly visible text) it's expired apparently means nothing to her beyond the possibility of free groceries.
The lady claims she was the manager of another store in our chain, though in a different district, for years, and that she knows the rules. And, according to her, the rule is that whenever an item is improperly priced, we are to give the customer that item for free.
First, I'd never heard of this policy. Neither had my supervisor (friend of mine, played in my old D&D group), though he did say that if she had gone through the self-checkout and paid the wrong price, the policy had been to refund her in full for those items, but even that had been done away with the previous year. But just to be fair, since we did leave the wrong price up, he'd give her the old sale price ($1.00 rather than $1.29). But no!
She was calling the manager! Except he left about four hours prior.
She was calling our chain's customer service! Except they closed about two hours prior.
So instead she took down our names and swore to have our jobs. We got her to take the $1.00 a bag deal and go away. She paid in food stamps and left, scowling at us.
It wouldn't have been quite as sucky had it not been obvious the only reason she got three bags was because she was sure she'd get them all for free.
...and that's the first time a customer's told me they'd have me fired. At least as far as I can remember.
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