And get those things we DON'T CARRY for you.
Why, oh why, dear GOD WHY do customers doubt me when I say "No, we're out" or better yet "No, we don't carry that"? I will never understand why they think I'm some great evil being out to cause misfortune grief in the free world. What jollys am I supposed to get by lying to you? If you are simply asking where to find an item (and not have me get it for you), what difference will it make in my life if I lie and say we don't have it?
But ALL Wal-Marts carry Jet!
I had a man come up to me a few days ago as I was closing down the service desk and sorting out my returns. He asked me if we carried the magazing "Jet". He said he had looked through our magazines and could find Ebony, but not Jet.
ME: I'm sorry to say, but if we don't have it over there then we don't carry it.
SC: Are you sure?
ME: Yessir.
SC: Can't you check?
ME: Without a UPC to look it up, I have no way of checking our system.
SC: But ALL Wal-Mart's carry Jet!? Why won't you check!?
NOT WITH THE CHICKEN!
So because corporate has decided that we are incapable of making our own schedules, we have been incredibly short handed on cashiers (thread in Morons In Management). This has caused most of our CSMs to act as cashiers, as well has forced any extra service desk workers to get in touch with our cashier roots. Today I was helping out with the lines, when I noticed a lady had literally sandwhiched her prepackaged lunch meat between two packages or raw chicken. Now I'm sure most people know, that raw chicken can be dangerous, and that most fresh raw chicken packages tend to leak a bit more than other meats. Some people care, some people don't. To be safe I always ask how they want their meat packed, so I don't get anyone mad at me. I asked the customer "Would you like your chicken seperate from your other meats?" and the customer said "No, that's fine" So I packed the chicken with her one package of turkey lunch meat. Upon loading her gorceries into her cart, she had an annuerism when finding that I had put the lunch meat with her chicken.
"DON'T YOU KNOW THE DISEASES I COULD GET?! THAT'S JUST UNHEALTHY! THEY SOULD NEVER TOUCH!"
Ignoring the fact she TOLD ME to pack it together, did she forget that not only whre they touching on the belt, but she had it sandwiched right in the middle!??!
Naw, I was just kidding!
I recieved a call today from a gentleman who claimed to work at another store in the area. First of all, I was a bit put off that he kept mentioning he worked at another store. Saying your an employee, especially one I've never met or heard of that works at a different store, doesn't open up some magical door of special favors. Anywho, apparently he had bought a firepit that was damaged and wanted to bring in and replace just the part that was damaged. Fine, okay, we can do that....if we have it in stock. I called our Garden Center associate (B, who is a good friend) and find we don't have any.
ME: I'm sorry sir, it looks like we don't have any of that model in stock.
SC: *Long Pause* Are you sure?
ME: Yessir.
SC: ... The gemini says you have 5.
ME: (I figured he meant our hand held inventory system, or the computer based inventory system, but we sure as hell don't call it Gemini) Well, we don't have any.
SC: You have 5.
ME: I'm sorry but we seem to be out.
SC: I'm looking at this right now, it says 5, are you sure?
ME: I'm sorry sir, but if you work with us, then you know as well as I do that our system is extremly slow to update inventory, ontop of that the last two days have seen a regional outtage with the host satelite (basically we lost connection for 3 hours today and yesterday, and could only process cc, debit and gift cert perchaces by calling them in) and are now running off dial up. I'm sorry the inventory isn't updated, but we don't have any.
SC: .... okay....
How would it benefit me to lie to you? And you pulled the magical "employee" card, remember? We're buddies! I wouldn't lie to you!
-.-'
Why, oh why, dear GOD WHY do customers doubt me when I say "No, we're out" or better yet "No, we don't carry that"? I will never understand why they think I'm some great evil being out to cause misfortune grief in the free world. What jollys am I supposed to get by lying to you? If you are simply asking where to find an item (and not have me get it for you), what difference will it make in my life if I lie and say we don't have it?
But ALL Wal-Marts carry Jet!
I had a man come up to me a few days ago as I was closing down the service desk and sorting out my returns. He asked me if we carried the magazing "Jet". He said he had looked through our magazines and could find Ebony, but not Jet.
ME: I'm sorry to say, but if we don't have it over there then we don't carry it.
SC: Are you sure?
ME: Yessir.
SC: Can't you check?
ME: Without a UPC to look it up, I have no way of checking our system.
SC: But ALL Wal-Mart's carry Jet!? Why won't you check!?
NOT WITH THE CHICKEN!
So because corporate has decided that we are incapable of making our own schedules, we have been incredibly short handed on cashiers (thread in Morons In Management). This has caused most of our CSMs to act as cashiers, as well has forced any extra service desk workers to get in touch with our cashier roots. Today I was helping out with the lines, when I noticed a lady had literally sandwhiched her prepackaged lunch meat between two packages or raw chicken. Now I'm sure most people know, that raw chicken can be dangerous, and that most fresh raw chicken packages tend to leak a bit more than other meats. Some people care, some people don't. To be safe I always ask how they want their meat packed, so I don't get anyone mad at me. I asked the customer "Would you like your chicken seperate from your other meats?" and the customer said "No, that's fine" So I packed the chicken with her one package of turkey lunch meat. Upon loading her gorceries into her cart, she had an annuerism when finding that I had put the lunch meat with her chicken.
"DON'T YOU KNOW THE DISEASES I COULD GET?! THAT'S JUST UNHEALTHY! THEY SOULD NEVER TOUCH!"
Ignoring the fact she TOLD ME to pack it together, did she forget that not only whre they touching on the belt, but she had it sandwiched right in the middle!??!
Naw, I was just kidding!
I recieved a call today from a gentleman who claimed to work at another store in the area. First of all, I was a bit put off that he kept mentioning he worked at another store. Saying your an employee, especially one I've never met or heard of that works at a different store, doesn't open up some magical door of special favors. Anywho, apparently he had bought a firepit that was damaged and wanted to bring in and replace just the part that was damaged. Fine, okay, we can do that....if we have it in stock. I called our Garden Center associate (B, who is a good friend) and find we don't have any.
ME: I'm sorry sir, it looks like we don't have any of that model in stock.
SC: *Long Pause* Are you sure?
ME: Yessir.
SC: ... The gemini says you have 5.
ME: (I figured he meant our hand held inventory system, or the computer based inventory system, but we sure as hell don't call it Gemini) Well, we don't have any.
SC: You have 5.
ME: I'm sorry but we seem to be out.
SC: I'm looking at this right now, it says 5, are you sure?
ME: I'm sorry sir, but if you work with us, then you know as well as I do that our system is extremly slow to update inventory, ontop of that the last two days have seen a regional outtage with the host satelite (basically we lost connection for 3 hours today and yesterday, and could only process cc, debit and gift cert perchaces by calling them in) and are now running off dial up. I'm sorry the inventory isn't updated, but we don't have any.
SC: .... okay....
How would it benefit me to lie to you? And you pulled the magical "employee" card, remember? We're buddies! I wouldn't lie to you!
-.-'
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