So here I am at the library. Guy comes up to me:
CS: Likes having teeth pulled, ie, teeth
Me:
CS2: friend of teeth
Teeth: I havn't been to the library a long time. Now I need to know if you have a test they give for you to get a job at a petroleum company (something like that).
Me: We have for the ASVAB (at his wrinkled brow and him slowly speaking it) it's to enter the military, for the GED, for GMAT. WE have general tests but nothing that specific.
Teeth: Oh, so you don't carry those tests.
Me: No, but you can go to google and see if you can find a test.
Teeth: Go to google.
Me: Yes, it's a search engine. Some people might have taken the test and typed up things about it or posted a test.
Teeth: Ok, this is the first time I've been her in a long time. What do I do to check out a book?
Note: When people ask that, usually the answer they want is "how do I get a library card to get a book".
Me: Do you have a library card?
Teeth: yes
Me: ok, you use that to check out a book.
Teeth: I've havn't been here in a while. How do you check out a book?
Me: Go to the check-out counter and you can check out a book there.
Teeth: But the lady said I can go to a machine and check it out
Note: This is the the teeth-pulling. If someone told him how he can check out books, and tell him he can check out a self-check out machine, then why ask me? Why do people ask again, but in a way that seems they want to trip someone. I don't mind being asked again, and I don't need someone say, "someone already told me but can you clarify/restate?" But they way he asked me, ugh
Me: Yes, we do have self-check out machines.
Teeth: How do you use them?
Me: there are instructions on the screen.
Teeth: I need...
Me: ok, let's go to the catalog and find the information.
I got teeth to do the work. What we find are government documents that are in closed stacks.
Me: Ok, we can get this, it will take 30 min.
Teeth: 30 Min.? that's a long time. *raises eye-brows* whine whine whine. Ok, how do I get this?
Me: write down the call# and the title.
Teeth: Is it ok I just write down (part of the title)
Me: no, has to be the whole thing.
And yep, he wrote it wrong. I sent it as he wrote it down and then I noticed it after I sent it. I had to redo it.
Anyway, his friend shows up as I'm typing.
CS2: Hi, do you have a curtesy phone?
note: they are going to install one, we don't know when
Me: No, we don't
CS2: You're the first library I went to that doesn't have a curtesy phone
Me: We just opened up. We don't have one right now.
CS2: Well the lady let me use her phone.
Me: You should go back to the lady then and ask her to use it again.
I can tell he was still there. I ignored him as I helped Teeth. Teeth was making faces like this was funny. I give Teeth instructions on where the government doc would be. He asked if there would be anyone to help him. Wow, it takes rocket-science to go to the shelf I told him to go to to look for his name. I then tell Teeth how to get on a computer.
Teeth: That's why I asked you questions. Since I havn't been here in a long time.
Me: Just go *point* that way, you'll see a bunch of computers you can use them.
Teeth: They're next to the self-checkout machines?
Me: No, they are that way (all 61 computers, which is hard to miss)
SC2: Can I have your name
Me: It's....What's your name?
SC2: *he gives it.* Can I have a pen?
Me: no. We don't have enough pens. We have pencils *point to pencils*
SC2: Then what are the pens for?
Me: For the librarians to use.
SC2: Oh, the librarians use them.
He and Teeth walk off together.
CS: Likes having teeth pulled, ie, teeth
Me:
CS2: friend of teeth
Teeth: I havn't been to the library a long time. Now I need to know if you have a test they give for you to get a job at a petroleum company (something like that).
Me: We have for the ASVAB (at his wrinkled brow and him slowly speaking it) it's to enter the military, for the GED, for GMAT. WE have general tests but nothing that specific.
Teeth: Oh, so you don't carry those tests.
Me: No, but you can go to google and see if you can find a test.
Teeth: Go to google.
Me: Yes, it's a search engine. Some people might have taken the test and typed up things about it or posted a test.
Teeth: Ok, this is the first time I've been her in a long time. What do I do to check out a book?
Note: When people ask that, usually the answer they want is "how do I get a library card to get a book".
Me: Do you have a library card?
Teeth: yes
Me: ok, you use that to check out a book.
Teeth: I've havn't been here in a while. How do you check out a book?
Me: Go to the check-out counter and you can check out a book there.
Teeth: But the lady said I can go to a machine and check it out
Note: This is the the teeth-pulling. If someone told him how he can check out books, and tell him he can check out a self-check out machine, then why ask me? Why do people ask again, but in a way that seems they want to trip someone. I don't mind being asked again, and I don't need someone say, "someone already told me but can you clarify/restate?" But they way he asked me, ugh
Me: Yes, we do have self-check out machines.
Teeth: How do you use them?
Me: there are instructions on the screen.
Teeth: I need...
Me: ok, let's go to the catalog and find the information.
I got teeth to do the work. What we find are government documents that are in closed stacks.
Me: Ok, we can get this, it will take 30 min.
Teeth: 30 Min.? that's a long time. *raises eye-brows* whine whine whine. Ok, how do I get this?
Me: write down the call# and the title.
Teeth: Is it ok I just write down (part of the title)
Me: no, has to be the whole thing.
And yep, he wrote it wrong. I sent it as he wrote it down and then I noticed it after I sent it. I had to redo it.
Anyway, his friend shows up as I'm typing.
CS2: Hi, do you have a curtesy phone?
note: they are going to install one, we don't know when
Me: No, we don't
CS2: You're the first library I went to that doesn't have a curtesy phone
Me: We just opened up. We don't have one right now.
CS2: Well the lady let me use her phone.
Me: You should go back to the lady then and ask her to use it again.
I can tell he was still there. I ignored him as I helped Teeth. Teeth was making faces like this was funny. I give Teeth instructions on where the government doc would be. He asked if there would be anyone to help him. Wow, it takes rocket-science to go to the shelf I told him to go to to look for his name. I then tell Teeth how to get on a computer.
Teeth: That's why I asked you questions. Since I havn't been here in a long time.
Me: Just go *point* that way, you'll see a bunch of computers you can use them.
Teeth: They're next to the self-checkout machines?
Me: No, they are that way (all 61 computers, which is hard to miss)
SC2: Can I have your name
Me: It's....What's your name?
SC2: *he gives it.* Can I have a pen?
Me: no. We don't have enough pens. We have pencils *point to pencils*
SC2: Then what are the pens for?
Me: For the librarians to use.
SC2: Oh, the librarians use them.
He and Teeth walk off together.
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