Why do NJ callers always give me such a hard time!

[JustADude]

Why must people basically ignore everything that i tell them just to have some supervisor tell them the SAME thing.

Because you're a peon and, therefore, obviously an idiot.

Some people just refuse to believe that a regular employee knows anything about what they're doing.

[iradney]

I refuse to give my surname, even though I'm not any phone book in the country (South Africa).
However, my first name combined with my surname is rather unique. Put it this way, out of the squillions of people on Facebook, there are only TWO people with my name and surname (and I'm one of them). So yeah, fat chance Skippy