I Didn't Do It

[purplecat41877]

Yesterday, at the service desk, I rang up a newspaper for a customer. She told me that she didn't appreciate me letting a customer with a bunch of soda go ahead of her. I informed her that I didn't do it and I wasn't out front at the time. That was true since I had been in the cash room doing a banking when she got into line at the regular registers.

She also wasn't happy about there not being an express line. I informed her that we don't have express this late at night. The store was due to be closed in less than 2 hours. We also had 2 checkers which isn't enough to have an express line.

The customer also wasn't happy that we didn't have self checkouts even thought we don't have a spot for them. She kept ranting on the way out.

[sarahj]

Maybe the customer didn't consider that you weren't very happy about having her as a customer?

[TWOLF]

it's the turn arround theroy. they turn arround and the next person they see is you they automaticly think you have been there the whole time. Or she just wanted someone to bitch at. I had the reverse happen, I was working in the fast lane and some guy came through with a whole mess of cat food and beer and was over the limit. I sent him to the other lanes and got bitched at for not checking him out.