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Or, better yet... "That's not how we did it when I used to work here..."
Even though some of my best, kindest, most understanding customers have worked retail themselves-- it seems that many of my WORST customers at the ones who did retail, or worse yet, worked at either my store, or within the chain, at some point.
In the past year, the craft store has changed the way they do a lot of things. One is the way they do the tills at the register. Used to be, office person would set up all the registers with cash before the store opened.
So, you'd clock in, go up to your register, sign in--and immediately be able to take customers. And then, when you were done, at the end of the day? You shoved all your cash, credit slips, checks, coupons and other random bits of paper--in a plastic drop bag....and it was shoved (dropped) in the safe. For the office person to deal with in the morning.
Or whenever the hell they did that.
Now, we don't do that anymore. They realized--hey, wait...the cashiers should like--omg totally be counting out their shit at the end of the day. Of course, we have a magic machine that does it for us. But still. So, now, at the end of every shift, you still have your plastic bag for various bits of paper--and cash, but there is another one just for the next days use. It's got the amount of cash in it that we start the day with.
Even though we have the magic money counting machine, sometimes THAT bag is off. So, now when we start, we first have to get a magical keyholding person to allow us into the register, so we can stuff the till in there, and then...we... open the bag and COUNT THE MONEY.
Because it's been off by a lot more than a few cents. (I'm talking dollars. lol)
Customers don't understand this. We don't call them over, they just start forming lines. And they....breathe at you. You all know what I mean, that impatient noise they make when they are trying to hurry you up.
A couple of weeks ago, there was a shift change, and for a bit, there was only ME, as a cashier. Just little ole me. All alone, with the rabid craft store shoppers. It really wasn't bad, as far as it goes. There was a line, but there was absolutely NO backup, until the other person got there. And since she wasn't in the freaking building....there wasn't anything I could do to make her appear.
But when she did appear, I paged her right away (she knew that it was just to make the customers happy). She eventually showed up (she had to do super important stuff, like...clock in. And Pee. ) And she got to counting her drawer. She kept getting interrupted, because she was at customer service, so it took her longer than normal. But eventually, she finished, and opened up her line.
I said "Yay! Customer Service is now open!" Or something equally silly and over the top. By then, my line is normal sized again, with like two customers. The woman whose transaction I was in the midst of... snots at me "Ugh...FINALLY...after she stood over there doing NOTHING for five minutes"
I told her "She was counting her drawer"
"Well, she's not supposed to be doing that out here anyway!"
"Yes, she is"
"No she's not...when I worked here. we were NEVER allowed to do that". I of course told her how...uh STUFF CHANGED. And she continued to snot on and on about it.
And I wanted to poke her. Or whack her, with a giant dowel rod.
Even though some of my best, kindest, most understanding customers have worked retail themselves-- it seems that many of my WORST customers at the ones who did retail, or worse yet, worked at either my store, or within the chain, at some point.
In the past year, the craft store has changed the way they do a lot of things. One is the way they do the tills at the register. Used to be, office person would set up all the registers with cash before the store opened.
So, you'd clock in, go up to your register, sign in--and immediately be able to take customers. And then, when you were done, at the end of the day? You shoved all your cash, credit slips, checks, coupons and other random bits of paper--in a plastic drop bag....and it was shoved (dropped) in the safe. For the office person to deal with in the morning.
Or whenever the hell they did that.
Now, we don't do that anymore. They realized--hey, wait...the cashiers should like--omg totally be counting out their shit at the end of the day. Of course, we have a magic machine that does it for us. But still. So, now, at the end of every shift, you still have your plastic bag for various bits of paper--and cash, but there is another one just for the next days use. It's got the amount of cash in it that we start the day with.
Even though we have the magic money counting machine, sometimes THAT bag is off. So, now when we start, we first have to get a magical keyholding person to allow us into the register, so we can stuff the till in there, and then...we... open the bag and COUNT THE MONEY.
Because it's been off by a lot more than a few cents. (I'm talking dollars. lol)
Customers don't understand this. We don't call them over, they just start forming lines. And they....breathe at you. You all know what I mean, that impatient noise they make when they are trying to hurry you up.
A couple of weeks ago, there was a shift change, and for a bit, there was only ME, as a cashier. Just little ole me. All alone, with the rabid craft store shoppers. It really wasn't bad, as far as it goes. There was a line, but there was absolutely NO backup, until the other person got there. And since she wasn't in the freaking building....there wasn't anything I could do to make her appear.
But when she did appear, I paged her right away (she knew that it was just to make the customers happy). She eventually showed up (she had to do super important stuff, like...clock in. And Pee. ) And she got to counting her drawer. She kept getting interrupted, because she was at customer service, so it took her longer than normal. But eventually, she finished, and opened up her line.
I said "Yay! Customer Service is now open!" Or something equally silly and over the top. By then, my line is normal sized again, with like two customers. The woman whose transaction I was in the midst of... snots at me "Ugh...FINALLY...after she stood over there doing NOTHING for five minutes"
I told her "She was counting her drawer"
"Well, she's not supposed to be doing that out here anyway!"
"Yes, she is"
"No she's not...when I worked here. we were NEVER allowed to do that". I of course told her how...uh STUFF CHANGED. And she continued to snot on and on about it.
And I wanted to poke her. Or whack her, with a giant dowel rod.
).
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