I don't know hat has been going on the last few days, but more people than normal have begun to confuse the self scan with humans.
Note: I don't even work in the front end I just happened to walk by the FE to drop off some back shop but have see these in my travels up front.
bad self scan, bad self scan
I was walking by the self scans, while a normal looking 2-30 year old women dressed in business attire begins to turn into a SS lane. Upon seeing the self scan she voilentley pulls back her carriage, smashing into the candy display an running over her foot.
SC: *seeing me* what is wrong with you people!
Me: what were you referring to?
SC: It! *points to self scan*
Me: What about the self scans is wrong?
SC: I am not using it! It is you job to deal with me!
Me: We do not force you to use a SS. we offer it as a option for custoemr, we have cashiers on registers, X, X, X.
SC: So!
Me: You can use either the regular lanes or the SS, your choice.
I start to walk away and I see the SC approach the SS. The SC, slaps the screen like you do to a dog when they misbehave. This triggers the automatic greeting. The SC then says "No! No! No! i will not use you. Bad! I only use a human!, " followed by another slap of the screen, and stomps off to a human register.
why won't it help me
A older custoemr seeing a open SS lane enter the lane with about 20 items. He starts to scan the items and gets then all scanned, even the fruit and veggies. He pays and bags he groceries. I am just walking in to start my shift when the guy walks up to me.
SC: sir! sir!
Me: yes.
SC: *shows me his receipt* Can you inform you manager that this cashier was not helpful, thy asked me to do all the work, etc. etc.
Me: Well, you use the self scan. It is designed to be used with out the help of a cashier unless help is needed.
SC: Well i have never head of such a thing. How was I supposed to know! Huh!?
Me: let me get you a manager.
SC: Good.
The argument lasted about 5 minutes on why we did not inform the SC enough to the nature of th lane, despite the big sign and lack if a human cashier.
racist computer, er, racist employee
I am in my department, minding my own business when a older Black women and a Hispanic looking 20 in male come up to me.
BSC: Hey! I need to talk to someone
Me: *thinking they want to order something or have a question about cakes, breads, etc* How can I help you?
HSC: You guys are racist!
Me: *dammit* Ok. do you want to talk to a manager?
HSC: Yes! But i want to tell you first!
Me: *dammit, dammit, dammit* Ok.
BSC: I used you SS machine and selected the "Spanish" option but the voice was a white voice. Thats is racismmmmmm! It was like your voice.
Me: I am sorry you feel that way, let me get a manager. *pages MOD to call me to explain situation before MOD arrives*
A few minutes alter, the Black MOD arrives.
MOD: Hi! can I help you.
HSC: Yes! I used your self scan machine and selected the Spanish option and that was very helpful. But when I went to compliment *points to my back room* that person they called me racist.
MOD: Well, my original understanding was that you had a issue with the "white" voice in the machine and now it seems that y employees are racist.
BSC: Yes!
MOD: If yo want I can get my superior. (in this case the DM who happed to be in the store, who is also black)
BSC: Please do.
The MOD then call the DM and informs him of the situation The DM arrives and not the SC blames the machine and not me for the racism before leaving in a huff.
Note: I don't even work in the front end I just happened to walk by the FE to drop off some back shop but have see these in my travels up front.
bad self scan, bad self scan
I was walking by the self scans, while a normal looking 2-30 year old women dressed in business attire begins to turn into a SS lane. Upon seeing the self scan she voilentley pulls back her carriage, smashing into the candy display an running over her foot.
SC: *seeing me* what is wrong with you people!
Me: what were you referring to?
SC: It! *points to self scan*
Me: What about the self scans is wrong?
SC: I am not using it! It is you job to deal with me!
Me: We do not force you to use a SS. we offer it as a option for custoemr, we have cashiers on registers, X, X, X.
SC: So!
Me: You can use either the regular lanes or the SS, your choice.
I start to walk away and I see the SC approach the SS. The SC, slaps the screen like you do to a dog when they misbehave. This triggers the automatic greeting. The SC then says "No! No! No! i will not use you. Bad! I only use a human!, " followed by another slap of the screen, and stomps off to a human register.
why won't it help me
A older custoemr seeing a open SS lane enter the lane with about 20 items. He starts to scan the items and gets then all scanned, even the fruit and veggies. He pays and bags he groceries. I am just walking in to start my shift when the guy walks up to me.
SC: sir! sir!
Me: yes.
SC: *shows me his receipt* Can you inform you manager that this cashier was not helpful, thy asked me to do all the work, etc. etc.
Me: Well, you use the self scan. It is designed to be used with out the help of a cashier unless help is needed.
SC: Well i have never head of such a thing. How was I supposed to know! Huh!?
Me: let me get you a manager.
SC: Good.
The argument lasted about 5 minutes on why we did not inform the SC enough to the nature of th lane, despite the big sign and lack if a human cashier.
racist computer, er, racist employee
I am in my department, minding my own business when a older Black women and a Hispanic looking 20 in male come up to me.
BSC: Hey! I need to talk to someone
Me: *thinking they want to order something or have a question about cakes, breads, etc* How can I help you?
HSC: You guys are racist!
Me: *dammit* Ok. do you want to talk to a manager?
HSC: Yes! But i want to tell you first!
Me: *dammit, dammit, dammit* Ok.
BSC: I used you SS machine and selected the "Spanish" option but the voice was a white voice. Thats is racismmmmmm! It was like your voice.
Me: I am sorry you feel that way, let me get a manager. *pages MOD to call me to explain situation before MOD arrives*
A few minutes alter, the Black MOD arrives.
MOD: Hi! can I help you.
HSC: Yes! I used your self scan machine and selected the Spanish option and that was very helpful. But when I went to compliment *points to my back room* that person they called me racist.
MOD: Well, my original understanding was that you had a issue with the "white" voice in the machine and now it seems that y employees are racist.
BSC: Yes!
MOD: If yo want I can get my superior. (in this case the DM who happed to be in the store, who is also black)
BSC: Please do.
The MOD then call the DM and informs him of the situation The DM arrives and not the SC blames the machine and not me for the racism before leaving in a huff.
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