Me: "May I have your phone number please?"
SC: "Jessica Johnson."
Me: "....Ok, may I have your phone number please?"
SC: "Oh. Ok. 7288..."
Me: .....
SC: "886786."
Me: "I'm sorry, could you repeat that?"
SC: "Yeah, 72. 8888, thats FOUR EIGHTS, then 786."
I don't know which was more irritating, the fact that she had no phone number rythem or the fact she got all pissy when said lack of rythem confused me.
*disclaimer, name and #s are not real.*
**phone rings**
Me: *answers with spiel*
SC: "MY GODDAMN PACKAGE ISNT HERE YET."
Me: "Um, I'm sorry sir, do you..."
SC: " I need to know what truck its on and where its at."
Me: "There is no way for me to find that information, but I can track it to see what city its in. Do you have a tracking number?"
SC: "1z47v469w405....."
Me: "Wait, hold on sir, I need to bring up the tracking screen and I can't type that fast."
SC: *chuckles at my idiocy* "You asked me for a tracking number honey."
Me: "I asked if you had one, because a lot of people that call trying to find a package don't have one so I've gotten in the habit of asking that right away. My mistake. Ok, I have the screen up, could you please repeat it for me?"
SC: **fires off the tracking number again, which is 16 digits long, with numbers and letters mixed in randomly, at about 900 miles per second.**
Me: "I'm sorry. Can you please give me your tracking number slower, I cannot type that fast."
SC: "One."
Me: ....sigh.
SC: "Got that?"
Me: "Yes, they all begin with one. What is the rest of the number?"
SC: "Zee. .... Got that?"
Me: *now I'm really pissed* "Sir, you can give me the entire number, I asked you to speak slower but you dont have to tell me the digits one at a time. I'm not stupid."
SC: "Coulda fooled me honey."
GAH. That one right there was enough to ruin my day. The worste thing about it? Tracking a GODDAMN PACKAGE for a customer is a curtesy thing. We are a retail store, not the main line, not corporate, not either of the two websites available to track a package, and the first six digits of his tracking number told me it wasnt shipped by us. You know what its like? Its like calling Kinkos and biting their heads off about a FedEx package.
And then he calls me honey. Multiple times. There is nothing worse in retail (for me) than being spoken to like I'm an idiot by someone who thinks that a tracking number is a gps system and the meaning of the word "slower" is to be as condescending as possible to the person at the other end of the line whilst dragging us both through the agony of eternity one painstakingly annunciated digit at a time.
SC: "Jessica Johnson."
Me: "....Ok, may I have your phone number please?"
SC: "Oh. Ok. 7288..."
Me: .....
SC: "886786."
Me: "I'm sorry, could you repeat that?"
SC: "Yeah, 72. 8888, thats FOUR EIGHTS, then 786."
I don't know which was more irritating, the fact that she had no phone number rythem or the fact she got all pissy when said lack of rythem confused me.
*disclaimer, name and #s are not real.*
**phone rings**
Me: *answers with spiel*
SC: "MY GODDAMN PACKAGE ISNT HERE YET."
Me: "Um, I'm sorry sir, do you..."
SC: " I need to know what truck its on and where its at."
Me: "There is no way for me to find that information, but I can track it to see what city its in. Do you have a tracking number?"
SC: "1z47v469w405....."
Me: "Wait, hold on sir, I need to bring up the tracking screen and I can't type that fast."
SC: *chuckles at my idiocy* "You asked me for a tracking number honey."
Me: "I asked if you had one, because a lot of people that call trying to find a package don't have one so I've gotten in the habit of asking that right away. My mistake. Ok, I have the screen up, could you please repeat it for me?"
SC: **fires off the tracking number again, which is 16 digits long, with numbers and letters mixed in randomly, at about 900 miles per second.**
Me: "I'm sorry. Can you please give me your tracking number slower, I cannot type that fast."
SC: "One."
Me: ....sigh.
SC: "Got that?"
Me: "Yes, they all begin with one. What is the rest of the number?"
SC: "Zee. .... Got that?"
Me: *now I'm really pissed* "Sir, you can give me the entire number, I asked you to speak slower but you dont have to tell me the digits one at a time. I'm not stupid."
SC: "Coulda fooled me honey."
GAH. That one right there was enough to ruin my day. The worste thing about it? Tracking a GODDAMN PACKAGE for a customer is a curtesy thing. We are a retail store, not the main line, not corporate, not either of the two websites available to track a package, and the first six digits of his tracking number told me it wasnt shipped by us. You know what its like? Its like calling Kinkos and biting their heads off about a FedEx package.
And then he calls me honey. Multiple times. There is nothing worse in retail (for me) than being spoken to like I'm an idiot by someone who thinks that a tracking number is a gps system and the meaning of the word "slower" is to be as condescending as possible to the person at the other end of the line whilst dragging us both through the agony of eternity one painstakingly annunciated digit at a time.
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