Stop asking me why another rep said what they said! LANGUAGE

[MoonChild2007]

It just borderlines pisses me off that some customers keep fucking asking me why a rep said something while i tell them something different.

a. I am not their goddamn babysitter, i don't control what they freaking say!

b. i only say what i say is because i have more information than the other rep did!

c. i didn't listen to the call. i dont' know what the rep freaking told you!

God, for the love of mike, STOP ASKING ME WHY OTHER PEOPLE DO WHAT THE FUCKING DO! I DON'T CONTROL THEM!

[Anriana]

But all customer service drones are part of a hive mind!

[Trayol]

But that would make them the Borg. I wonder if assimilating customers is bad for customer service.

[ShadedWings]

I had people ask me the same thing when I worked for the electric company's billing. I'd advise them the only thing I could do is see what they noted, and usually it was very very basic and short. I'd usually advise them (a cleaned up version if it was detailed on their behavour) that they only noted the problem, whatever it was, not why they said what they said. I think it's just that people in general consider these places small, or that you know everything about everything going on around you. It really is annoying, especially when the "other rep" would tell them something, right or wrong, and it wouldn't be true or wouldn't be noted.

[jerkface11]

I've actually talked to the "other rep" before. I hate her. She told me a box to return my xbox360 would be sent to me so it could be repaired. 2 weeks later it still wasn't here. So I called again no box was sent. There weren't any notes stating that she had even talked to me. They even told me that they don't send out boxes to return them in and that she should have told me where to send it. I didn't get mad at the second rep since I realized the first one was the idiot. I did however ask to speak to a supervisor. He sent me a box to return it since I'd been jerked around.

[Geek King]

I've actually talked to the "other rep" before. I hate her.
[...]
They even told me that they don't send out boxes to return them in and that she should have told me where to send it.

I've done two 360 returns, and both times they sent boxes after confirming the issue (red ring of death and bad/misaimed laser). I think the second guy you got was the "other" rep in this case, except the first didn't enter the return. Perhaps two "other" reps?

[jerkface11]

Well the second guy wasn't half as sucky as the first (i talked to the first one on the weekend i think she was outsourced to Mongolia or something). And they did send me the box. I was just without an xbox for 2 months because of the runaround.

[smileyeagle1021]

But that would make them the Borg. I wonder if assimilating customers is bad for customer service.

who cares if it makes them less sucky

I think it's just that people in general consider these places small, or that you know everything about everything going on around you.

Which is funny because they'll also complain about how they are sure they got sent to some giant outsourced call center (though the domestic ones aint small either... when you work at a "small" call center with 600 employees... but then they complain that you don't personally know every other agent on the phones.

[Samaliel]

But all customer service drones are part of a hive mind!

But that would make them the Borg. I wonder if assimilating customers is bad for customer service.

I thought that would make them Zergs, rather than Borgs... Heh. Different fandoms.

[Dips]

Lucky for me I work for a very small, family-run software business. Whenever I get this annoying question I can't answer, it goes something like this:

"As I said, I don't know *why* one of my co-workers would tell you that you get free updates for life. But if you want to hold a few minutes, I'll be happy to ask them!"

Funny how they always hang up before I get back.