Quoth Anakah
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I am no longer of capable of the emotion you humans call “compassion”. Though I can feign it in exchange for an hourly wage. (Gravekeeper)
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This and the soccer mom post are why I go over and over check in / out times with my clients so they know exactly what to expect. For whatever reason, my Disney people are the worst. If late check out is so important then I make sure to book them somewhere that it is possible or that has a day room - neither of which it sounds like your properties have.
I've done late check out myself before if I have an evening flight - but arrange it before arrival and I make sure our room is as near to spotless as possible so housekeeping just has to change the sheets and do the basic cleaning.
I think what spineless managers don't realize is that people like this are going to give bad reviews regardless of whether or not the cave and that people who know better reading their reviews know their complaints are stupid. So by not caving in they are weeding out the SC they don't want renting there anyways.
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Quoth SugarBeef View PostActually, why do you want to cave to the customer when you're already gonna have to give the people coming in that day freebies for waiting on her majesty there?Aerodynamics are for people who can't build engines. --Enzo Ferrari
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