make me breakfast

[PepperElf]

lol. blenderbreakfast

and i was thinking the same thing... the manager will cave in.
so far i've only heard of 3 cases where the manager stood up
- the weddings not allowed on the property story
- the "let me into the locked closet story"
- and banning the racist owner

so most likely i'm betting the manager will cave in and offer a discount or have someone bring them breakfast.

[Enjis]

I have often stayed at Bed and Breakfast places, where of course you get a nice brekkie...but not for renting a condo, not for staying at a regular hotel...what the blazes was that jackalope thinking??

[rerant]

OMG. Ok, if I ever win the lotto and can stay where you work, I'll show you how a Non-SC behaves... 'cause it doesn't seem like you get any nice people there!

Never mind stay there, if I ever won the lottery I'd buy the damn place then show the SCs what it's like to NOT get what they want, but instead a nice taste of reality.

[Irving Patrick Freleigh]

If it weren't for the fact that this dry-pool diving team member were just renting the place from somebody else, I might become vindictive and say "Oh yes sir, whatever you say!"

And then prepare a nice bowl of cereal with milk....


and hurl it through his window!

and then....

SC: YOU BROKE MY WINDOW AND MY BREAKFAST IS ALL OVER THE FLOOR AND IT NEARLY HIT ME IN THE HEAD!

Me: Rats, I guess my aim was off.

I feel sorry for you. Truly, you work in a rectal haberdashery.

[BookstoreEscapee]

Truly, you work in a rectal haberdashery.

Ah, I love this one.

[jedimaster91]

Truly, you work in a rectal haberdashery.

That's awesome!

[MadMike]

Guest: No, I assumed that you wouldnt rent to someone and not provide meals

We all know what happens when you ASSUME, don't we?

[dithers66]

From what you tell us, your manager's spineless. It does not bode well...

[Dilorenzo]

We all know what happens when you ASSUME, don't we?

Yes.

You are often proven to be mistaken.

[Brightglaive]

oh c'mon. It'd be fun to cook up a breakfast of bacon, sausage, eggs, toast and orange juice. Then you serve it up on a nice tray with stoneware plates and fine silverware. Then you get some cheerios and milk in a styrofoam bowl with a plastic SPORK. The Jerk gets to eat the cheerios while you enjoy your gourmet breakfast IN FRONT OF HIM.

J: JERK
Y: You

J: where are my eggs and bacon?
Y: At the store.
J: I don't want this Cheerios crap. Give me some of that.
Y: No!! You can have some when YOU go to the store, buy the stuff to make breakfast, bring it back to the condo and COOK IT YOURSELF like I did. This is my breakfast and my reward for doing your work. YOU get the cheerios special!!

[Ree]

Doesn't your business supply some type of guest information booklet at checkin and in the rooms to clearly state that meals are not available, with a list of where the local restaurants and stores are?

We stayed in a place last summer that was considered 'high class' (it used to be, but wasn't anymore, but that's a different story) and even it did not supply any type of breakfast, continental or otherwise. This was clearly stated on the receipts and other paperwork that was given to us, as well as on the guest information in the room, and the clerk at the desk was also very specific when we checked in.

Yeah, it was wrong of the customer to assume, but it sounds like you've been in customer service for a bit, so it's probably a good idea, based on experience for you to assume the customer doesn't know anything, and to avoid future headaches, anticipate the potential problems and explain everything before it becomes an issue.
Sometimes an ounce of prevention really does work.

[Evil Queen]

I would think that if you're renting a condo for the weekend (which is what a great deal of his clientele is doing) which comes with the items needed to make your own meals sans the actual food, I would expect that, you know, the customer prepairs their own meals.

I can understand hotels and luxery resorts providing breakfast, but not vacation condos. But then again, I also don't go for vacation condos. So I really don't know.

[cinema guy]

By the sound of it VRS' works for a place that rents out houses (or apartments or villas) for holiday stays, rather than working in a hotel.

[Alpha Strike]

Doesn't your business supply some type of guest information booklet at checkin and in the rooms to clearly state that meals are not available, with a list of where the local restaurants and stores are?
*snip*

Come on - you're really expecting an SC to read?! Next thing you know you'll want them to pay attention to signs and act rationally - and we all know where THAT leads!

*snip*
Yeah, it was wrong of the customer to assume, but it sounds like you've been in customer service for a bit, so it's probably a good idea, based on experience for you to assume the customer doesn't know anything, and to avoid future headaches, anticipate the potential problems and explain everything before it becomes an issue.
Sometimes an ounce of prevention really does work.

I'm not sure how realistic this solution is. From some of VRS's previous posts, there are so many SC's with so many different "out there" situations that he could spend literally hours explaining all the little rules and regulations that most folks already know, like "no breakfast at a condo" or "you have to pay money to stay here."

Put another way, at my job (Phone CSR) I can explain the basics behind our business in just a couple minutes to the average customer. If they have a "special situation" or extra-ordinary circumstances, I leave it up to them to ask questions or reference and then I answer those specific questions. Otherwise, I'd spend an enormous amount of time on every phone call explaining the exceptions, special rules, etc when 90% of my customers will never encounter those situations and couldn't care less.

As long as VRS is laying out the basic information in a clear and concise manner, and makes himself available for questions, I think he's doing everything reasonable to take care of his customers.

[Ree]

But that's the thing....I have been in customer service for 30 years...longer if you count all the volunteer work I did growing up...and I don't think I have ever had as many sucky customers as I have read about in VSR's stories, (or other members mentioned numerous times as having nothing but problem customers), so either they have the misfortune of having fallen into some black hole of suckiness; they are just extremely impatient and unforgiving of other people's quirks and eccentricities and they are in the wrong line of work; they go looking for things to complain about because they see every customer as the enemy; or they are doing something that just seems to bring out the suck.

I have no doubt that certain lines of work just seem to attract suckiness, but if that's the case, why not make it easier on yourself to begin with and assume there will be suck and at least attempt to head it off before it starts?

I'm not naive enough to think it will work in every case, but if you know there's a moron just waiting to poke his own eye out with a stick, wouldn't one try to remove the pointy objects to begin with?