Guest: yea I wanna book this property( she told me the adress but I dont want to say it on here) for July 16 week
Me: Ok that property is not available
Guest: well I didnt reserve it, how can it be unavailable?
Me: because someone else did
Guest: you let someone else take MY property that week without calling and asking me
Now of course, I made the mistake of thinking this lady was kidding and laughed
Guest: you think this is funny? It's not.....I am one pissed off customer. Now move that reservation at once
Me: I cant do that ma'am
Guest: you're still laughing at me
Me: they tell us to smile with our voice
Guest: well you wont be laughing when you dont have a job anymore
Me: I apologize
Guest: Put your manager on the phone this instant
The manager stood up to the SC this time. We're not movinf the reservation, the lady either has to select different dates or a different property. The lady said apparently her husband does a radio show in the Philadelphia area and we were going to get "blasted" and she was never renting through us again.
Me: Ok that property is not available
Guest: well I didnt reserve it, how can it be unavailable?
Me: because someone else did
Guest: you let someone else take MY property that week without calling and asking me
Now of course, I made the mistake of thinking this lady was kidding and laughed
Guest: you think this is funny? It's not.....I am one pissed off customer. Now move that reservation at once
Me: I cant do that ma'am
Guest: you're still laughing at me
Me: they tell us to smile with our voice
Guest: well you wont be laughing when you dont have a job anymore
Me: I apologize
Guest: Put your manager on the phone this instant
The manager stood up to the SC this time. We're not movinf the reservation, the lady either has to select different dates or a different property. The lady said apparently her husband does a radio show in the Philadelphia area and we were going to get "blasted" and she was never renting through us again.
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