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If It's Worth Whining About...

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  • If It's Worth Whining About...

    So I'm moving up the ladder at the store, I am... THE ASS MAN. (Assistant Manager. One of three. At a c-store with a staff of six. But still...)

    Whiny Woman comes up to my counter with two cans of Rockstar energy drinks. For the last two months these have been on sale, 2 for $3, but as of the first that's done for now. They're $2.50 each with deposit, but people pay that for 'em. Really. Hell if I know why.

    My cashier rings her up because I'm with another customer. Of course there's a line. There's always a line when things go pear-shaped.

    WW: You know these are supposed to be two for $3, right?

    C: (asks me) Are they still on sale or did that end on the first?

    Me: (because I read memos.) That ended on the first, I'm sorry.

    WW: Well that sign there said two for $3. You need to fix that.

    Me: (dammit) Okay. Well, I'm with a customer. Give me two seconds and I can fix that for you and give you the sale price.

    WW: No, I'll pay $5 for them, but you need to take that sign down. (She pays, runs on out the door.)

    So I scoot on over there to take down the sign before someone else pitches a bitch session about it. Except, of course, there's no sign. Not for the Rockstar. There *is* a sign that clearly says "some other damn kind" 2 for $3.

    I did my bit. I offered to help. It's worth whining about, but it's not worth two seconds to wait for me to do my job and give you a break you surely don't deserve because I'm trying to help your ungrateful ass.

    /end shouty rant
    //end bottle of beer. Now I'm out.
    "Love keeps her in the air when she ought fall down, let's you know she's hurting 'fore she keens...makes her a home."

  • #2
    Congrats on being the AssMan (now you just need the license plates to match).

    You did nothing wrong, I think in the customers little SC'ish mind, her time was worth more to her than the price difference so she didn't want to wait.

    She probably hoped the cashier would magically change the price on the spot.

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    • #3
      Still, I don't think a customer turns into SC by misreading the sign. I don't think they would have turned into an SC until they started demanding the price be the two for $3, IMHO. Personally, I'd be glad a customer decided not to argue, especially if the sign was the old one.

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      • #4
        Quoth tendomentis View Post
        She probably hoped the cashier would magically change the price on the spot.
        That's just exactly what I was about to do, too. I can run a price override on an item for just this kind of situation, magically, on the spot. I *am* that good. But I'm not going to tear my hair out for her sake. If her next purchase results in ninety-nine cents of change, damn betcha I'm going to stand there and count her out ninety-nine cents. No, you can't have my leave-a-penny. Not yours.
        "Love keeps her in the air when she ought fall down, let's you know she's hurting 'fore she keens...makes her a home."

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        • #5
          Quoth godaistudios View Post
          Still, I don't think a customer turns into SC by misreading the sign. I don't think they would have turned into an SC until they started demanding the price be the two for $3, IMHO. Personally, I'd be glad a customer decided not to argue, especially if the sign was the old one.
          The fact is that it wasn't the old one. The sign was for a similar sale but for another product. Maybe it's just a brain burp, but depending on the tone of the customer, I can see it going right into SCness domain.
          "I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question."

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          • #6
            Grats on the promotion!
            I don't get paid enough to kiss your a**! -Groezig 5/31/08
            Another day...another million braincells lost...-Sarlon 6/16/08
            Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

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            • #7
              Quoth Samaliel View Post
              The fact is that it wasn't the old one. The sign was for a similar sale but for another product. Maybe it's just a brain burp, but depending on the tone of the customer, I can see it going right into SCness domain.

              Let me clarify - IF the sign had been the old one - I'm speaking generally - if an old sign was still posted where it was supposed to be, and the customer said they would pay the full amount - and was even snarky about checking the sign, it's significantly less sucky than a customer turning into an EW demanding the price.

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