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So, I'm working on the customer service desk today doing some returns, it was actually a good day, no SCs yet. 
that is until i had the smelly rug lady.
She came without a receipt and said she had gotten A MONTH AGO as a gift and she put it down in her house and now it started to smell. She then looks and me and says "can i go down into the housewears dept and smell all your rugs?" she was dead serious. I told her she could go smell them, and off she went. While she was gone (a good 20 minutes or so) another lady, with her receipt, had retuned a rug because it was too big size wise. The Smelly rug lady showed up again, "i smelt all the rugs down there, but none smell like mine, can i smell the one that lady just retuned?" That was the point where i couldn't keep a straight face anymore, as she took the retuned rug and buried her face in it.
Since she had the "smelly one" in the store she demanded a return. Our policy is with a receipt it will be the last sale price (in this case the rug regular $119.97 was on for $40.00) on a gift card. She looked at me like i had 10 heads, and left saying "$40.00 that's crazy...I'll just go home and vacuum it...and I'm never shopping here again" .
that is until i had the smelly rug lady.She came without a receipt and said she had gotten A MONTH AGO as a gift and she put it down in her house and now it started to smell. She then looks and me and says "can i go down into the housewears dept and smell all your rugs?" she was dead serious. I told her she could go smell them, and off she went. While she was gone (a good 20 minutes or so) another lady, with her receipt, had retuned a rug because it was too big size wise. The Smelly rug lady showed up again, "i smelt all the rugs down there, but none smell like mine, can i smell the one that lady just retuned?" That was the point where i couldn't keep a straight face anymore, as she took the retuned rug and buried her face in it.
Since she had the "smelly one" in the store she demanded a return. Our policy is with a receipt it will be the last sale price (in this case the rug regular $119.97 was on for $40.00) on a gift card. She looked at me like i had 10 heads, and left saying "$40.00 that's crazy...I'll just go home and vacuum it...and I'm never shopping here again" .
Let me get this straight: $40 for the rug is crazy, yet she was sniffing all the rugs. Uh, anyone else see the irony here?
kind of look on her face during the viewing of rug fiber inhalation?
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