I want to add texting to my account...

[TheSilentOne]

While at work today, a call came in from a customer interested in adding the texting package to his wireless account. With my company, like most companies, when you call in to make changes to your account, you need to verify the name, billing address, and either the customer code or the last 4 digits of the SSN.... We got to step 1.

*My greeting*
SC: "I wanna add texting to my cell phone"
Me: "Okay. Can I get the name on the account?"
SC: "I don't know the name."
Me: "Well whose account is it?"
SC: "I don't know, I just pay the bill on it."
Me: "Well the number you gave me brought up a business account and I can't touch that. I'll have to transfer you to the business department."
SC: "Nevermind." *Customer hangs up*

o_O

[Kheldarson]

He doesn't know the name? Wha...?

[TheSilentOne]

I know. That's what I said... Sounds like a stolen phone or something to me. Either that or he's just really stupid.

[Samaliel]

... <- Struck speechless.

[KhirasHY]

I know. That's what I said... Sounds like a stolen phone or something to me. Either that or he's just really stupid.

Could be that he's got a company phone too, and wants to use it personally But I'd put bets on stupid as well.

[Yfandes]

I could see that happening at my work. We have work cell phones, with a business account under ONE of our consortium universities. I can never remember who its under and always have to ask our fiscal guy. Plus, we dont have texting, and I could see some numbnut trying to sneak that in on their phone.

[bloodrose]

I know. That's what I said... Sounds like a stolen phone or something to me. Either that or he's just really stupid.

I used to be an accountant at a firm that had work cell phones for surveyors. These guys worked outside all day long and never met me. They wouldn't have known if it was my name, the CFO's name, or the owner's name on the account. It does sound like he was trying to get away with something he wasn't supposed to do at the very least.

[Geek King]

I'm betting stolen phone. He knows the number, which can be found out easily any number of ways, but doesn't know the name assosiated with the phone? Or even that it is a business phone? And he supposedly pays the bills for it?

This guy's story is a Penn & Teller show!

[Rapscallion]

I sense a phone bricking is imminent.

Rapscallion

[Dips]

I've had similar fun conversations with really stupid people using pirated software:

Me: That serial number is registered to someone else. Can you double check that you gave me the number again?

SC: Oh. Um. It's right. Who is that number registered to?

Me: *nice try* I'm afraid I can't disclose that information for privacy reasons. *as if we both don't know what's going on here* Can you tell me where you purchased this license?

SC: I don't remember where I bought it. It is mine, though. I just don't know what name I registered it under.

[JustADude]

I sense a phone bricking is imminent.

Would that be breaking a phone and turning it into a brick, or breaking a phone WITH a brick and turning it into a pile of chunks?

[Rapscallion]

Your mileage may vary.

Rapscallion