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Wow, it's been a long time since I've been on here, posting stories. Anyways, about a year and a half ago, I quit my job at walmart because I had gotten a new job as a receptionist at a veterinary clinic. I was excited of course, I've always wanted to work in a veterinary clinic and I had assumed that I would have to put up with less stupid people there.
Yea right. It's quite the opposite. I have to deal with more stupid and rude people at the vet clinic then I ever had at walmart. Examples:
* If you are flying with a pet, an exam and a health certificate are required by the airlines to fly with them. We've had people calling us a few hours before their flight wanting to get in for a health certificate.
* Coming in without appointments and then getting upset when we tell them they will have to wait for the first available vet or when we send them away.
* Walking out without paying their bill (it's fun when they go to collections for refusing to pay their bill after six months).
* They let their dogs bark nonstop in the lobby while they wait.
* Their big dog makes an elderly person fall over and not apologise or even try to help them up.
* Letting their dogs run loose in the lobby.
* Letting their cats run loose in the lobby.
Ooooh the list continues on. I would continue on but I have to head back to work and experience more of this shortly. After I finish my story of course...
Today is a prime example of the stupidity and rudness. Infact, I have a feeling that today is going to end in fire with a particular client.
Backstory: Sometimes we'll get people who call in with pets who have diarrea. In a situation like this, if the pet has had an exam less then a year ago and is eating/drinking just fine, then we allow them to bring in a stool sample (check for bacteria, etc).
Anyways, today has been hell. The phones won't stop ringing, people won't stop coming in. One of our techs answered the phone and put the client on hold for us in the front. When we had a breather she told me that the client had wanted to set up an appointment for a recheck on her pet's skin problems. Fine. Now...keep in mind that we usually are booked out a week in advanced. I have NOTHING available today. We are only taking in emergencies. This was not an emergency.
Me: *on the phone* Hi, I understand you wanted to setup a recheck appointment with Dr. S?
SC: Yes. I want it as late as possible today.
Me: I'm actually booked up today. I can't get you in until next week.
SC: I want in today.
Me: Well...it looks like I had a cancellation at noon today. I have no other time then that. I would have to talk to a doctor to see if they can get you in at another time today.
SC: I need a late afternoon TODAY. Book me for one.
Me: And as I said, I have nothing and would need to talk to a doctor.
So I put the dipshit on hold and approach the doctor the client was asking about seeing. She tells me she has nothing else and that she isn't concerned enough about it to get in today because it wasn't an emergency. She told me that she can get the client in tomorrow at a later time. I go back to the phone and relay the message.
SC: *HUUUGE sigh* Listen, I said that today is the only day I can get in. Let me speak to the doctor.
Me: ...
I go and grab the doctor who speaks to the client. Tells her the same thing and eventually gives in. We give her another time that we can squeeze her in at today but it's with another doctor (which was fine with the client).
* I forgot to mention. During this, I had looked in the computer under the notes about this particular client. Apparently she had dropped off a fecal on Monday because she was told to. Apparently, she said that the pet had skin issues and was told to drop off a fecal for it. Why? I have no idea. It's a skin issue, not a shit issue.
SC: Were you the one who told me to bring in a fecal on Monday?
Her name seemed recently familiar to me (other then the fact that her husband was a complete dick to me several months back).
Me: Seems to be familiar...hmm...
SC: You told me to drop off a fecal for an infection...
Me: Um...I remember speaking to someone who told me that their pet had DIARREA but nothing was said about an infection.
SC: What is your name?
Me: Melissa.
SC: Fine. See you at 4:30.
I have a feeling she is going to bitch me out when she comes in today. And I have a feeling that I'm not going to be "killing her with kindness" as I was told to do. I think I would be using something else. Anyways, I honestly don't remember speaking to her about a skin issue on Monday. And even if I did, I would not be telling her to bring in her pet's shit for a skin issue. And if I did talk to her and tell her to bring in a fecal, it was probably because she mentioned that her pet was having diarrea problems.
I'll let you all know how it goes after I get off work.
Yea right. It's quite the opposite. I have to deal with more stupid and rude people at the vet clinic then I ever had at walmart. Examples:
* If you are flying with a pet, an exam and a health certificate are required by the airlines to fly with them. We've had people calling us a few hours before their flight wanting to get in for a health certificate.
* Coming in without appointments and then getting upset when we tell them they will have to wait for the first available vet or when we send them away.
* Walking out without paying their bill (it's fun when they go to collections for refusing to pay their bill after six months).
* They let their dogs bark nonstop in the lobby while they wait.
* Their big dog makes an elderly person fall over and not apologise or even try to help them up.
* Letting their dogs run loose in the lobby.
* Letting their cats run loose in the lobby.
Ooooh the list continues on. I would continue on but I have to head back to work and experience more of this shortly. After I finish my story of course...
Today is a prime example of the stupidity and rudness. Infact, I have a feeling that today is going to end in fire with a particular client.
Backstory: Sometimes we'll get people who call in with pets who have diarrea. In a situation like this, if the pet has had an exam less then a year ago and is eating/drinking just fine, then we allow them to bring in a stool sample (check for bacteria, etc).
Anyways, today has been hell. The phones won't stop ringing, people won't stop coming in. One of our techs answered the phone and put the client on hold for us in the front. When we had a breather she told me that the client had wanted to set up an appointment for a recheck on her pet's skin problems. Fine. Now...keep in mind that we usually are booked out a week in advanced. I have NOTHING available today. We are only taking in emergencies. This was not an emergency.
Me: *on the phone* Hi, I understand you wanted to setup a recheck appointment with Dr. S?
SC: Yes. I want it as late as possible today.
Me: I'm actually booked up today. I can't get you in until next week.
SC: I want in today.
Me: Well...it looks like I had a cancellation at noon today. I have no other time then that. I would have to talk to a doctor to see if they can get you in at another time today.
SC: I need a late afternoon TODAY. Book me for one.
Me: And as I said, I have nothing and would need to talk to a doctor.
So I put the dipshit on hold and approach the doctor the client was asking about seeing. She tells me she has nothing else and that she isn't concerned enough about it to get in today because it wasn't an emergency. She told me that she can get the client in tomorrow at a later time. I go back to the phone and relay the message.
SC: *HUUUGE sigh* Listen, I said that today is the only day I can get in. Let me speak to the doctor.
Me: ...
I go and grab the doctor who speaks to the client. Tells her the same thing and eventually gives in. We give her another time that we can squeeze her in at today but it's with another doctor (which was fine with the client).
* I forgot to mention. During this, I had looked in the computer under the notes about this particular client. Apparently she had dropped off a fecal on Monday because she was told to. Apparently, she said that the pet had skin issues and was told to drop off a fecal for it. Why? I have no idea. It's a skin issue, not a shit issue.
SC: Were you the one who told me to bring in a fecal on Monday?
Her name seemed recently familiar to me (other then the fact that her husband was a complete dick to me several months back).
Me: Seems to be familiar...hmm...
SC: You told me to drop off a fecal for an infection...
Me: Um...I remember speaking to someone who told me that their pet had DIARREA but nothing was said about an infection.
SC: What is your name?
Me: Melissa.
SC: Fine. See you at 4:30.
I have a feeling she is going to bitch me out when she comes in today. And I have a feeling that I'm not going to be "killing her with kindness" as I was told to do. I think I would be using something else. Anyways, I honestly don't remember speaking to her about a skin issue on Monday. And even if I did, I would not be telling her to bring in her pet's shit for a skin issue. And if I did talk to her and tell her to bring in a fecal, it was probably because she mentioned that her pet was having diarrea problems.
I'll let you all know how it goes after I get off work.
). Some people will do nothing. One woman comes in with her four mini schnauzers and lets them screech and bark.
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