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A little background: I've been here for 2 months and I came here from a different store. I'm familiar with our computer sytems, but the ppl that worked here before me were not and they screwed up a lot. Our mail box system was never updated when someone paid to rent a mailbox so now its on me to figure out what everyone has paid or not and update their info our mailbox system. I sent out a letter to all the boxholders informing them of what they owe us ACCORDING TO OUR MAILBOX SYSTEM and put a disclaimer on it that i AM AWARE THIS BALANCE MAY BE INCORRECT and to see me if that is the case and I would fix it for them. No big whoop.
**ring**
Me: "Good morning, thank - "
SC: "Yeah I wanna talk to your manager."
Me: "Well she is not available now, but I am here all the time, can I help you with something?"
SC: "My home has been invaded by you people."
Me: "Pardon?"
SC: "CANT YOU HEAR ME I SAID MY HOME HAS BEEN INVADED BY YOU PEOPLE."
Me: "Im not sure I understand."
SC: "I got a letter saying I owe you $45.00 for my mailbox at your store but I PAID IT. I PAID IT AND I DO NOT UNDERSTAND WHY YOU ARE BILLING ME TWICE NO ONE ELSE BILLS ME TWICE YOU DON'T KNOW HOW TO DO YOUR JOB."
Me: "Yes, I do apologize, the people that worked here before me were not familiar with our mailbox system and a lot of the information is incorrect. I put those letters out in the boxes, I put a note with it about seeing me if the balance is incorrect. Who is invading your home?"
SC: "I RENT A BOX WITH YOU SO THAT PEOPLE DONT KNOW WHERE I LIVE!! THIS IS SUPPOSED TO BE SAFE!!!!!!! WHY AM I GETTING BILLS FOR THINGS I ALREADY PAID FOR?!!!?"
Me: "Please calm down, it is not a big deal, I can fix it for you over the phone. No one came into your home or sent anything to your home. I put those letters in the boxes here at our store."
SC: "You don't understand." ***long pause and heavy breathing*** "I got this letter on Friday and I was sick allllllllllll weekend worrying about it, I almost missed a very important meeting because I was so sick! I mean I was throwing up! I am two steps away from calling my attorney and suing you!"
Me: "What is your box number?"
SC: "666."
Me: "Ok, I will renew your agreement up to date and also give you two free months. Fixed, alright?"
SC: "If this happens again I am suing you. I can't believe you people do business this way." **click**
I hate it when people say "kill em with kindness." The ONLY REASON I didnt calle her a godd**m f***ing c*nt and hang up is because I was training a new person on their first day and didnt want to scare them off.
Psycho bitch. Over 45 freaking dollars. I'll bet anything she was frothing at the mouth. I'll bet she eventually winds up on YouTube when she spontaneously combusts in front of a crowd of children over a messed up cheeseburger at Carls Junior.
**ring**
Me: "Good morning, thank - "
SC: "Yeah I wanna talk to your manager."
Me: "Well she is not available now, but I am here all the time, can I help you with something?"
SC: "My home has been invaded by you people."
Me: "Pardon?"
SC: "CANT YOU HEAR ME I SAID MY HOME HAS BEEN INVADED BY YOU PEOPLE."
Me: "Im not sure I understand."
SC: "I got a letter saying I owe you $45.00 for my mailbox at your store but I PAID IT. I PAID IT AND I DO NOT UNDERSTAND WHY YOU ARE BILLING ME TWICE NO ONE ELSE BILLS ME TWICE YOU DON'T KNOW HOW TO DO YOUR JOB."
Me: "Yes, I do apologize, the people that worked here before me were not familiar with our mailbox system and a lot of the information is incorrect. I put those letters out in the boxes, I put a note with it about seeing me if the balance is incorrect. Who is invading your home?"
SC: "I RENT A BOX WITH YOU SO THAT PEOPLE DONT KNOW WHERE I LIVE!! THIS IS SUPPOSED TO BE SAFE!!!!!!! WHY AM I GETTING BILLS FOR THINGS I ALREADY PAID FOR?!!!?"
Me: "Please calm down, it is not a big deal, I can fix it for you over the phone. No one came into your home or sent anything to your home. I put those letters in the boxes here at our store."
SC: "You don't understand." ***long pause and heavy breathing*** "I got this letter on Friday and I was sick allllllllllll weekend worrying about it, I almost missed a very important meeting because I was so sick! I mean I was throwing up! I am two steps away from calling my attorney and suing you!"
Me: "What is your box number?"
SC: "666."
Me: "Ok, I will renew your agreement up to date and also give you two free months. Fixed, alright?"
SC: "If this happens again I am suing you. I can't believe you people do business this way." **click**
I hate it when people say "kill em with kindness." The ONLY REASON I didnt calle her a godd**m f***ing c*nt and hang up is because I was training a new person on their first day and didnt want to scare them off.
Psycho bitch. Over 45 freaking dollars. I'll bet anything she was frothing at the mouth. I'll bet she eventually winds up on YouTube when she spontaneously combusts in front of a crowd of children over a messed up cheeseburger at Carls Junior.
at people who are all road raging and flipping me off as they drive by. It makes them angrier. 
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