I now have a dent in my desk...

[Wenchie]

These calls are all from Friday or this morning.

Me: Answers phones for a Multiple List Service (MLS)
SC: Real Estate Realtor (all different except for 1 repeat idiot)




Me: "(Company Name) Customer Care, how may I help you?"
SC: "I need help!"
Me: "Ok... how can I help you?"
SC: "..."
SC: "..."
SC: "I need help!"

Yes, I can see that. *sigh*

----------

Me: "(Company Name) Customer Care, how may I help you?"
SC: "You sound cute... wanna go out?"
Me: "No."

----------

Me: "(Company Name) Customer Care, how may I help you?"
SC: "I can't log in... it told me to contact my board."
Me: "You'll need to contact your board then."
SC: "But it told me to contact my board... that's you!"
Me: "We're your MLS, not the board. Let me give you the number."
SC: "But it told me to contact my board!"

----------

Me: "(Company Name) Customer Care, how may I help you?"
SC: "I didn't pay my bill and now I'm cut off OMGWTFBBQ!"
SC: "And I never received anything telling me that I had a bill!"
Me: (checks agent's account) "I see what we sent you 4 notifications telling you that you had an invoice ready for payment at the beginning of June, 7 notifications toward the end of June letting you know that you still had a payment due, and 10 notifications in the beginning on July showing that you had a past due bill. And you deleted them, which means that you had to click the delete button next to each one. AND we sent you an email. AND a paper bill to the office."
SC: "Oh."

----------

Me: "(Company Name) Customer Care, how may I help you?"
SC: "I called earlier and you didn't want to go out with me... can you tell me what you look like?"
Me: "No."

----------

Me: "(Company Name) Customer Care, how may I help you?"
SC: "I didn't pay my bill and it won't let me log in."
Me: (explains how to pay online) "And the service will be reactivated within 2 hours."
SC: "But I need to get in now! You have to turn it on! I NEED it!"

You're been turned off for over a month already... and you just noticed. And you need it NOW? Maybe you should have paid the bill (due on June 30th) before we cut up off on July 11th?

----------

Me: "(Company Name) Customer Care, how may I help you?"
SC: "I can't figure out how to turn on my computer!"
Me:
SC: Are you guys hiring?

----------

Me: "(Company Name) Customer Care, how may I help you?"
SC: "I put in a price wrong on a listing and changed it and now it shows as CHGP (Change Price) instead of NEW. I need you to fix that for me."
ME: "Ok, just send over a copy of the contract that shows the correct price and I'll change that back to a NEW status."
SC: "I don't have a contract."
Me: "You don't have a contract? Do you have anything signed by the seller stating what they want you to list the price as?"
SC: "No."
Me: "Then I can't fix it for you."

----------

Me: "(Company Name) Customer Care, how may I help you?"
SC: "Well.... I figured it out. But now I have another question."
Me: "Ok..."
SC: "Are you single?"
Me:

[BaristaTrav]

With that voice of yours apparently you could moonlight in another kind of call center.

[bloodrose]

Ugh. I used to work at a sign shop that catered to Realtors (we printed and installed those signs you see in front of houses for sale). My god, what makes them such awful customers? I feel your pain. I even had one that would always hit on me. He insisted in coming to our office to pay in person and he'd pay in cash and brag about how much money he made. I was 16 at the time and I think he was, like, 40-something. ick.

[Music Mo-Gal]

Me: "(Company Name) Customer Care, how may I help you?"
SC: "I can't figure out how to turn on my computer!"
Me:
SC: Are you guys hiring?

HA HA HA HA HA HA HA HA HA!!! That was priceless.

[otakuneko]

Me: "(Company Name) Customer Care, how may I help you?"
SC: "I can't figure out how to turn on my computer!"
Me:
SC: Are you guys hiring?

Although I can honestly say in over 2 years at tech support, I never had someone that bad.

[Alpha Strike]

.......
Me: "(Company Name) Customer Care, how may I help you?"
SC: "I didn't pay my bill and now I'm cut off OMGWTFBBQ!"
SC: "And I never received anything telling me that I had a bill!"
Me: (checks agent's account) "I see what we sent you 4 notifications telling you that you had an invoice ready for payment at the beginning of June, 7 notifications toward the end of June letting you know that you still had a payment due, and 10 notifications in the beginning on July showing that you had a past due bill. And you deleted them, which means that you had to click the delete button next to each one. AND we sent you an email. AND a paper bill to the office."
SC: "Oh."

I have to admit - there's nothing so satisfying then having a customer pull the "I didn't get the bill, so it's not my fault" line and being able to give them this sort of response. Even the biggest SCs usually give up when faced with this sort of information.

Me: "(Company Name) Customer Care, how may I help you?"
SC: "I can't figure out how to turn on my computer!"
Me:
SC: Are you guys hiring?

So did he get a job?

Me: "(Company Name) Customer Care, how may I help you?"
SC: "Well.... I figured it out. But now I have another question."
Me: "Ok..."
SC: "Are you single?"
Me:

Look on the bright side: you'll never lack for a date!

[Emrld]

First let me say . . .. I love MLS.

Second all jobs across the board have those delightful people who hit on the wrong people.
Not all of them are bad customers. However, the bad do seem to stick in ones mind way longer than the normal average customer.

Can anyone say - Auto debit/ Auto billing. You turn in your credit card info and ta da at the right time your payment is pulled. Prior to this happening you get an e-mail notifying you.

Worst case if you need info from a listing and haven't paid . . .have to wait two hours - their are sites that pull from MLS . . .that is why we click the little button that says the info can go on the web.

[Argabarga]

Me: "(Company Name) Customer Care, how may I help you?"
SC: "I can't figure out how to turn on my computer!"
Me: ...
SC: Are you guys hiring?


I'm sorry sir, but currently the useless lint laying on the carpet in the corner positon has been filled.

[Wenchie]

First let me say . . .. I love MLS.

I very much love my job.

I just don't love some of the people who call in... actually, I don't love the MAJORITY of the people who call in.

But I love the company and my coworkers. And I love the job itself. And the good people I have to deal with make me smile or laugh, so that's a happy thing.

And other people I want to throw across a room. ^_^


And NO, that guy did NOT get a job.

[nomorecarts]

bardicwench, you sound cute, wanna go out?

[Wenchie]

bardicwench, you sound cute, wanna go out?

Are you a real estate agent? If yes, the answer is NO.

[nomorecarts]

no, I'm a cashier. I sell smaller items, from china, that fall apart, and occasionally contain lead

[Emrld]

Did the point of me being a Realtor (R) miss peoples attention?

So yes, the comments about having attitude/ ego issues/ not dateable are upsetting to me.
Don't group an entire group of people by the job they do.

[Wenchie]

Did the point of me being a Realtor (R) miss peoples attention?

So yes, the comments about having attitude/ ego issues/ not dateable are upsetting to me.
Don't group an entire group of people by the job they do.

Sorry! I didn't mean it that way. I stated earlier that I love my job, and I mean that. Being a Realtor (R) doesn't automatically mean that you have an ego/attitude any more than NOT being a Realtor automatically means that you are a saint. My current job is just dealing WITH Realtors so that's why my posts are about Realtors!

My comment to nomorecarts asking if he was a Real Estate Realtor was tongue-in-cheek... mainly because I've had more Realtors ask me out over the phone than I've ever been asked out in ANY work environment. Someone being a Realtor wouldn't keep me from dating them... however, asking me out over the phone when you don't know anything about me and have never seen me before will get a laugh (and frustration if you keep calling back) no matter what job you have.

*hugs* Glad you're a Realtor and hope the housing market is better where you are!

[Emrld]

badicwench -
I understand that most of your posts will be complaints about people in my profession . . .as that is your client base.
I am A-Ok with that.
I just wanted to make sure that this didn't turn into a thread about how horrible all people in Real Estate are.

(BTW you have wench in your online name . . .it gets you brownie points with me -look at my sig line)