I can add a story to the language barrier mix, though. This was a few months ago.
Hispanic Customer: (in lightly accented English; if this guy wasn't American-born, he must have immigrated young or had some good language instruction) Excuse me, I would like to buy this computer package.
Me: We've got two packages on that one this week. You want the one with the 17-inch monitor or the 19?
HC: The 19.
Me: Can do. Before I put it together, though, let me just give you some information about it. Just stuff you need to know.
HC: Okay.
Me: <Explains included warranty and options for extended warranties.>
HC: Uh... (now heavily accented) I no speak English much.
Me:
... Right. So no extra warranty for you?HC:

Me: Okay. <Explains included software and optional extra software such as MS Office or a better anti-virus.>
HC: No English. Sorry.
Me: So what comes with the computer is enough for you?
HC:

Me: Right. <Explains included cables versus not-included cables, lack of recovery disks, and the need for a surge protector.>
HC: I no English.
Me: Sir, if you don't want to buy anything else, you don't have to. I just want to make sure you understand what does and does not come with the computer so that if you get home and you don't have what you need, it's not going to be my fault.
HC: ... (back to original accent) Oh. No, I just want the computer package. That's all.
Me: Fair enough. I'll be right back.
Not a big deal on that one. I think he just thought I was going to be a pushy salesman and get him to buy extra stuff he didn't want, and that was the best way he knew to avoid that kind of battle-of-wills. At least he wasn't trying to cheat me out of something like the passenger in the OP.
(Once again, my stories go long. Sorry.)


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