Guest: yes I wanted to let you know I will be departing at 2PM
Me: did you already have approval from a manager?
Guest: no
Me: ok well a manager would need to approve a late check out
Guest: I approved it
Me: it has to go through a manager
Guest: well there were dirty dishes left in the dishawasher when I checked in and the carpet was dirty so you need to compensate me for the inconvenience
Me: well let me let you speak to the manager
Guest: what do I need to talk to a manager for? I dont care what they say, my check out time is 2 PM
The manager extended his check out time until noon buit that wasnt good enough so he left at noon and although I didnt personally see it, I was told he left the place trashed. Housekeeping said he put a whole roll of toilet paper in one of the toilets and threw a TV in the swimming pool. He left a note on the kitchen table saying something like "if you wanna play hardball, let's play"
Me: did you already have approval from a manager?
Guest: no
Me: ok well a manager would need to approve a late check out
Guest: I approved it
Me: it has to go through a manager
Guest: well there were dirty dishes left in the dishawasher when I checked in and the carpet was dirty so you need to compensate me for the inconvenience
Me: well let me let you speak to the manager
Guest: what do I need to talk to a manager for? I dont care what they say, my check out time is 2 PM
The manager extended his check out time until noon buit that wasnt good enough so he left at noon and although I didnt personally see it, I was told he left the place trashed. Housekeeping said he put a whole roll of toilet paper in one of the toilets and threw a TV in the swimming pool. He left a note on the kitchen table saying something like "if you wanna play hardball, let's play"
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