I read once in some how to get along with people that the best thing to do is just assume that your customers are telling you the truth.
Say for instance a customer comes in and says "I bought this 12 pack of beer last night, but all the bottles were filled with water!" He's probably full of shit.
On the one hand, if you argue with him and investigate the situation, you may find out he was in fact scamming you, and you'll save your store some beer.
On the other hand, all that time you spent investigating and questioning and calling people was just a big waste of time, and now in the off chance he was telling the truth you haven't completely alienated him if you just accept what he tol dyou and give him free beer.
But then if he was full of crap, which he probably was, then you might as well just hang a "FREE BEER!" sign on your front door.
Say for instance a customer comes in and says "I bought this 12 pack of beer last night, but all the bottles were filled with water!" He's probably full of shit.
On the one hand, if you argue with him and investigate the situation, you may find out he was in fact scamming you, and you'll save your store some beer.
On the other hand, all that time you spent investigating and questioning and calling people was just a big waste of time, and now in the off chance he was telling the truth you haven't completely alienated him if you just accept what he tol dyou and give him free beer.
But then if he was full of crap, which he probably was, then you might as well just hang a "FREE BEER!" sign on your front door.
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