Now I was right in the path of the storm. The eye went like right over us! We're fine btw, no major damage. Fence is gone, a couple of trees are down and no power for several hours now. Thank God for generators!
So I'm sure yall can imagine Kroger is crazy! For like 3 days we had every register open with lines down the aisles. we didn't start running outta stuff till friday morning though. Starbucks had been closed for 2 days, the Pharmacy close at 2pm thursday. We were gonna close at like 2pm friday (ended up doing it at 11:30am. ) So all day im answering the phones saying the same thing. "yes we're open. We're closing at 2" Well I get this lady on the phone. Please bear in mind the suck level is very high!
Me:
SC: Crazy RX lady
Me: Thank you for calling Krogers, this is SG15Z how may I help you?
SC: Yes is your Pharmacy open?
Me: No ma'am they've been closed since 2pm yesterday.
SC: Well that's just great! I called in for a prescription wednesday (slight fail) and they said it wouldn't be done till 1pm yesterday, but of course by the time I get there the was a STUPID (emphasis not added) sign saying they were closed! (epic fail)
Me: Well ma'am they closed at tw-
SC: This is STUPID (the yelling begins) that a 24-hour store that is still open would close it's pharamacy so early!! I have medicine that I NEED during the storm!
Me: Well ma'am what do you want me to do our RX techs evacuated. We had no choice but to close it!
SC: Well y'all should be keeping it open as long as y'all are open! (oh god)
Me: (I begin yelling back at this point) Well ma'am what do you want me to do!! My techs have evacuated for the storm! I'm lucky to even have checklanes open! what the hell do you want me to do!
SC: Well I'll tell you what I want you to do. (I bet you will) Are you the manager? What's your name?
Me: No ma'am I'm not the manager, and my name is SG15Z (what's she gonna do? complain that we closed the RX for the hurricane?).
SC: Well I would expect you and the manager to keep the RX open longer than you did!
Me: Ma'am all my techs were gone! there was nothing we could do!
SC: THEN Y'ALL SHOULDA GOT SOME OTHER PEOPLE TO RUN IT!
Me: Are you kidding!!!! I'm lucky to have checklanes open. What makes you thing I'd have someone risk their lives to "serve" you who doesn't even work here!!! THERE IS NOTHING I CAN DO!
SC: Well are you the manager?!
Me: No ma'am I'm just a supervisor. Would you like to speak to him?
SC: YES! What's your name?
Me: SG15Z (I've said it like 3 times now!)
SC: Well SG15Z I'm reporting y'all to the pharmaceutical (something or another, I can't remember who she said). This is ridiculous!
Me: Whatever I'll page the manager.
SC: You do that!
Me: I will....Bitch!
I parked the call and paged the manager. He never talked to me about the lady and truthfully I don't care. She was nuts and I'm sure the manager (whichever one answered) thought the same and didn't care what I said to her, otherwise he woulda mentioned it later and he never did. What a bitch!
So I'm sure yall can imagine Kroger is crazy! For like 3 days we had every register open with lines down the aisles. we didn't start running outta stuff till friday morning though. Starbucks had been closed for 2 days, the Pharmacy close at 2pm thursday. We were gonna close at like 2pm friday (ended up doing it at 11:30am. ) So all day im answering the phones saying the same thing. "yes we're open. We're closing at 2" Well I get this lady on the phone. Please bear in mind the suck level is very high!
Me:
SC: Crazy RX lady
Me: Thank you for calling Krogers, this is SG15Z how may I help you?
SC: Yes is your Pharmacy open?
Me: No ma'am they've been closed since 2pm yesterday.
SC: Well that's just great! I called in for a prescription wednesday (slight fail) and they said it wouldn't be done till 1pm yesterday, but of course by the time I get there the was a STUPID (emphasis not added) sign saying they were closed! (epic fail)
Me: Well ma'am they closed at tw-
SC: This is STUPID (the yelling begins) that a 24-hour store that is still open would close it's pharamacy so early!! I have medicine that I NEED during the storm!
Me: Well ma'am what do you want me to do our RX techs evacuated. We had no choice but to close it!
SC: Well y'all should be keeping it open as long as y'all are open! (oh god)
Me: (I begin yelling back at this point) Well ma'am what do you want me to do!! My techs have evacuated for the storm! I'm lucky to even have checklanes open! what the hell do you want me to do!
SC: Well I'll tell you what I want you to do. (I bet you will) Are you the manager? What's your name?
Me: No ma'am I'm not the manager, and my name is SG15Z (what's she gonna do? complain that we closed the RX for the hurricane?).
SC: Well I would expect you and the manager to keep the RX open longer than you did!
Me: Ma'am all my techs were gone! there was nothing we could do!
SC: THEN Y'ALL SHOULDA GOT SOME OTHER PEOPLE TO RUN IT!
Me: Are you kidding!!!! I'm lucky to have checklanes open. What makes you thing I'd have someone risk their lives to "serve" you who doesn't even work here!!! THERE IS NOTHING I CAN DO!
SC: Well are you the manager?!
Me: No ma'am I'm just a supervisor. Would you like to speak to him?
SC: YES! What's your name?
Me: SG15Z (I've said it like 3 times now!)
SC: Well SG15Z I'm reporting y'all to the pharmaceutical (something or another, I can't remember who she said). This is ridiculous!
Me: Whatever I'll page the manager.
SC: You do that!
Me: I will....Bitch!
I parked the call and paged the manager. He never talked to me about the lady and truthfully I don't care. She was nuts and I'm sure the manager (whichever one answered) thought the same and didn't care what I said to her, otherwise he woulda mentioned it later and he never did. What a bitch!
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