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I didn’t deal with this directly but I heard what’s going on.
Tech went to a customer’s house for an install last evening. There was some issue with the wiring so the technician wasn’t able to finish part of the install, informing the customer they would have to contact an electrician and get some things repaired before we could provide her service. Customer got angry about it and demanded he finish the install.
Tech called us and was on the phone with one of my cow-irkers. The customer ordered him to hang up on ‘that b-tch’ and do her install. He told her he wasn’t going to hang up and that the install could not be done until the wiring was fixed. So she called her customer service rep and got in a screaming fit with her.
Because she was shouting, the tech stepped out on the porch to finish speaking with my cow-irker.
Customer hangs up with the CSR and storms out of her house, getting in her car and driving away. Tech is still on the porch and realizes she’s locked all of his tools and equipment inside the house.
Cue this morning. Several attempts to reach the customer and messages left indicating the tech will be back this morning to pick up his things. Tech returns and knocks…no answer. Calls her, no answer. Now, the kicker?
He can SEE her inside staring at him out of the window, watching him. So he calls her again and leaves her a message that she has one hour. He’ll be back at 10:00 and if his stuff isn’t out on her porch or she doesn’t allow him in to get it, he’ll be calling the police.
I mean seriously, she’s mad because he can’t do her install and so she holds thousands of dollars worth of tools and equipment hostage? Personally, I’m hoping she doesn’t let him in or put it on the porch, and we end up getting her arrested for theft of property.
Anyone wanna take any bets as to what will happen?
Tech went to a customer’s house for an install last evening. There was some issue with the wiring so the technician wasn’t able to finish part of the install, informing the customer they would have to contact an electrician and get some things repaired before we could provide her service. Customer got angry about it and demanded he finish the install.
Tech called us and was on the phone with one of my cow-irkers. The customer ordered him to hang up on ‘that b-tch’ and do her install. He told her he wasn’t going to hang up and that the install could not be done until the wiring was fixed. So she called her customer service rep and got in a screaming fit with her.
Because she was shouting, the tech stepped out on the porch to finish speaking with my cow-irker.
Customer hangs up with the CSR and storms out of her house, getting in her car and driving away. Tech is still on the porch and realizes she’s locked all of his tools and equipment inside the house.
Cue this morning. Several attempts to reach the customer and messages left indicating the tech will be back this morning to pick up his things. Tech returns and knocks…no answer. Calls her, no answer. Now, the kicker?
He can SEE her inside staring at him out of the window, watching him. So he calls her again and leaves her a message that she has one hour. He’ll be back at 10:00 and if his stuff isn’t out on her porch or she doesn’t allow him in to get it, he’ll be calling the police.
I mean seriously, she’s mad because he can’t do her install and so she holds thousands of dollars worth of tools and equipment hostage? Personally, I’m hoping she doesn’t let him in or put it on the porch, and we end up getting her arrested for theft of property.
Anyone wanna take any bets as to what will happen?
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