help, give me my money back!

[Evil Queen]

It's Montana and flat. There's not much to look at.

[alogram]

What is UP with people who bitch about the view?

Or...the people who want a room where they will be able to see their car. Are you going to stay up all night and never take your eyes off it? I just don't get it.

As for the view, unless I am staying at a hotel with a balcony overlooking the ocean, WHO CARES? (And if I am going to the Ocean, I will reserve and pay extra if necessary for an ocean view room.

Dumbasses.

I really need to post all of the hotel rants that have been building up for me lately!!

[smileyeagle1021]

Yeah, I agree. What a world we live in where we have to keep adults in check.

yeah, I'd much rather run into unruly kids than unruly adults... at least kids know when to shut up and listen

[thehippie777]

That 100% guarantee needs to say "We will refund if we did not do everything reasonable to fix your issues" or something like that. Refund just if you're not happy, even though we tried to move you to a better room and you declined, is just going to cost money in the long run.

Yeah, I agree. What a world we live in where we have to keep adults in check.

[One-Fang]

That 100% guarantee needs to say "We will refund if we did not do everything reasonable to fix your issues" or something like that. Refund just if you're not happy, even though we tried to move you to a better room and you declined, is just going to cost money in the long run.

[thehippie777]

One thing I can not stand are people who bitch & bitch but won't let us help them. This little ditty was forwarded to me from the shift ahead of me.

Guest calls down. Says she is upset because she doesn't like the view from her room (Quite common a complaint, but the area in Montana here is more like a hilly tundra. It's dry. Also, there are mountains to the south of us, but they are far enough away to be convered by clouds, hills, and whatever can be in the atmosphere on most days. We are in the largest town in Montana...so it's a city techincally. On all sides of us are buildings. But people still want a view, and we try to comply as much as possible.). So, the ladies at the desk offer to move her to a room with more of a view. Right now she is overlooking the side of our building that faces a construction equipment site. This guest, refuses & says "I will deal with it."

Shortly after this, guest calls down & says the lightbulb in her bathroom is flickering on & off. This time of night (around 6pm) we don't have maintenance on duty. Dumb, I know, but the hotel has to save money sometime. So, the girls ask the lady once again if she would like to move. She refuses and asks for a manager (at 6pm, honestly lady? Our manager is also suffering from the flu right now so yeah...), then she lets out this gem, "Okay well I will just keeping adding it up and speak with a manager tomorrow."

Okay she will prolly get her money back. BUT the reason we carry a 100% Garantee is to fix things, not JUST give people their money back & claim they will never stay here again. It's a redemption idea to show we want their stay to be ideal. But, more often then not to we get people like this... bitchbitchbitch, I want my money back & this hotel sucks!

No, mam, you suck.