My biggest pet peeve at current job

[scroob]

Noone seems to EVER listen to me when I say things to them. If I am explaining something (like our return policy etc) they will ask me a question that I had just answered. I swear some people put earplugs in when they come to my line. Also, when someone uses the infamous "someone else" when explaining that they were told they could do something that our policy does not allow. Dammit don't lie to me and I might be willing to get my manager to try and cut you some slack. Work with me, and I might work with you as well.

[DevilBoy]

when someone uses the infamous "someone else" when explaining that they were told they could do something that our policy does not allow.

This is what is known as Selective Hearing

[Evil Queen]

All customers do it. You'd be amazed how many times I have to say "You're in room ###, right now this hall." and they go the oposite direction, or ask me to write down the room number on the card envelope (where, if you'll just USE YOUR EYES AND LOOK AT IT, I've already written it down), or just disappear down said opposite hall and get peeved when they can't find their room number. And, oh yeah, breakfast is from 6am-9am. *sighs*

[Bramblerose]

Noone seems to EVER listen to me when I say things to them.

This is one of the advantages to child-herding. In my case, I can make said child repeat back, or designate a child (usually the one with ADD/ADHD) teh designated repeat person. None of my pet strategies would work with adults, save the "I'm only saying this once" warning.

Though you'd be amazed how recall increases if you just challenge back- "What did I just say?" If nothing else, you get a certain degree of personal satisfaction.

Can't give you a key for But Someone Else... in my job you are allowed to gaze contemptuously if needed.

[scroob]

This one I can't blame any cust's for, but it bothers me when I am the only cashier and someone comes up to ask me a question and doesn't speak a word of english. Usually they start and stop talking immediately when they realize the deer in the headlights look on my face. It resembles: . Sometimes I am able to figure it out (eventually) others not. I did feel bad for this guy today because I had no idea what he wanted me to do, and sorta had to walk away because the language barrier was too severe to accomplish anything more . And for that I do feel bad.