Guest: I am furious, Dave, I had a package shipped COD to your office and UPS said you wouldnt accept it
Me: not if it was COD
Guest: well why cant you just bill it to my room?
Me: because we are not a hotel
Guest: that was my diabetes testing supplies.....I need them and I need them now
Me: well you can send them again but we wont accept them COD
Guest: oh yes you will (screaming at the top of her lungs)
Me: on no we wont
Guest: I want it billed to my fuckin room (funny as hell to hear an 80 year old woman drop the f bomb)
Me: we dont bill you........if you dont pay for it beforehand, we arent paying it for you
Guest: well this is just not fair........its just not fair....if I go into insulin shock, I am suing your company
Me: alright
Guest: you put the CEO of this company on the phone right now
Me: sure thing
(I transferred her to the front desk manager. The old bag came down raising hell but as far as I know she didnt go into insulin shock)
Guest:
Me: not if it was COD
Guest: well why cant you just bill it to my room?
Me: because we are not a hotel
Guest: that was my diabetes testing supplies.....I need them and I need them now
Me: well you can send them again but we wont accept them COD
Guest: oh yes you will (screaming at the top of her lungs)
Me: on no we wont
Guest: I want it billed to my fuckin room (funny as hell to hear an 80 year old woman drop the f bomb)
Me: we dont bill you........if you dont pay for it beforehand, we arent paying it for you
Guest: well this is just not fair........its just not fair....if I go into insulin shock, I am suing your company
Me: alright
Guest: you put the CEO of this company on the phone right now
Me: sure thing
(I transferred her to the front desk manager. The old bag came down raising hell but as far as I know she didnt go into insulin shock)
Guest:
Comment