Just wondering, cos in the first 2 hours of my shift, I had 3 tossers...
2 wanted to pay for something that needed paying more than a day ago (sorry, but there's the policy - don't like, tough!). Including one who wanted my name and number, so he could speak to the supervisor (sorry - not at that hour of the weekend night!). Besides, as I told him (and don't we all know this one), supervisor is going to tell you the exact... same.... thing!
Last loser I had in that 2 hour period... she wants to close an account. Unfortunately, it's not her account, and as per legalities (pesky annoying things, those), the only person who can (get this bit) legally close the account is the actual account owner!
So - she wants me to get someone from our department (remember, this is Sunday night - about midnight!) to ring her to organise the account closure... even after I tell her the request must come from the account holder himself... in the end, she says she's wasting too much money on her mobile (what - at midnight on Sunday) for this, and hangs up....
Just in case my life wasn't already taxed enough, I got stupidsville tonight. Payment is going quite smoothly - until it comes to the credit card expiry date (sort of important, as I'm sure you all know if you want to pay for something...). Her card broke a few days ago, so she's reading the card number off her statement. Oh, the expiry date on the card doesn't appear to be there (No!! Really?????). Can't I just do the payment without it? (like - everyhere else does...) No? What sort of a system is it that doesn't do credit card payments without a expiry date? Things are just too difficult! <click>
So... anyone else with this sort of hassle over the last couple of days? And it's not even full moon yet.....
2 wanted to pay for something that needed paying more than a day ago (sorry, but there's the policy - don't like, tough!). Including one who wanted my name and number, so he could speak to the supervisor (sorry - not at that hour of the weekend night!). Besides, as I told him (and don't we all know this one), supervisor is going to tell you the exact... same.... thing!
Last loser I had in that 2 hour period... she wants to close an account. Unfortunately, it's not her account, and as per legalities (pesky annoying things, those), the only person who can (get this bit) legally close the account is the actual account owner!
So - she wants me to get someone from our department (remember, this is Sunday night - about midnight!) to ring her to organise the account closure... even after I tell her the request must come from the account holder himself... in the end, she says she's wasting too much money on her mobile (what - at midnight on Sunday) for this, and hangs up....
Just in case my life wasn't already taxed enough, I got stupidsville tonight. Payment is going quite smoothly - until it comes to the credit card expiry date (sort of important, as I'm sure you all know if you want to pay for something...). Her card broke a few days ago, so she's reading the card number off her statement. Oh, the expiry date on the card doesn't appear to be there (No!! Really?????). Can't I just do the payment without it? (like - everyhere else does...) No? What sort of a system is it that doesn't do credit card payments without a expiry date? Things are just too difficult! <click>
So... anyone else with this sort of hassle over the last couple of days? And it's not even full moon yet.....
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