Having worked in a callcenter, I can relate to the not remembering the name thing. I almost always instantly forgot the caller's name. (I guess to my antisocial geek mind, it was irrelevant, and would get discarded as so much superfluous data)
Still, I didn't make up a name. I just didn't use it. And then I'd get dinged on my quality scores for never using their name.
Oh, and the four year old dropping the f-bomb.. I wish I coulda been there to see that, and the mother's expression, too.
Still, I didn't make up a name. I just didn't use it. And then I'd get dinged on my quality scores for never using their name.
Oh, and the four year old dropping the f-bomb.. I wish I coulda been there to see that, and the mother's expression, too.
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