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So at 1148 I had a guy come in looking for a room:
Me: Hello!
SC: Yeah, I need a room. I am only staying half a night, so cheapest room ya got.
Me: Okay (I hate the "only staying half a night" as if that means nothing will be used) Well....our rates are usually 124+tax, but at this time of tonight I can lower the rate to 89+tax.
SC: I am only gonna be here half a night!
Me: Well, we do serve breakfast everyday...
SC: I won't be eating the breakfast!
Me: (mouth filter off) Well, I don't know if you won't eat the breakfast for sure or not.
SC: I will sign a wavier garanteeing I won't eat the breakfast.
Me: Well, sorry it's the only rate I can do.
SC: You guys are expensive! I should at least get something more like 60 or something. I have never stayed at *this* hotel for more then that.
Me: We have NEVER had rates that low, ever. We are an upper 3 star hotel so I don't know what to tell you from there...
SC: *hands credit card* Well, I just don't see why I should pay that when I am only staying half a night.
Me: (sick of this banter) Well, I am not forcing you to stay here. That is the best I can do. I don't set the rates, so there isn't much I can do.
SC: Well, you could give me a deal. I have triple A.
Me: Triple A will be higher because the system takes it off the base-rate.
SC: *stares at me*
Me: *I proceed to get info & check him in, leaving a note on his file if he bitches* (I think I remember this guy...he MAY have stayed here before & last time he stayed be bitched at checkin about the rate with the earlier shift & then bitched about the dumbest crap so he got all his money back the next day.)
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Okay. Unlike most all hotels, we rent to local area people. Tonight is an example as to why this is unwise.
When I just got on shift, this really odd guy using a cane literally wandered around the lobby not really looking for anything but more just looking crazy. He came up to the desk, not making eye contact & seemed to glace at the clock. I greeted him, and he responded strangely. He said something like, "uhh Thank you hello," and wandered back into the lobby. He came back, grabbed an old USA today from the desk He didn't really care to notice me. He seemed in his own little world. Luckily my night security guy was standing at the desk at the time & we both gave eachother this, "WTF This guy is acting strange" look.
Well, at 11pm someone from a room called 911. Our phone system allerts us of this & what room it is coming from. I looked up the room, checked to see if they were still on the line (yes), and pulled up the guest file. Local address. Weird. My security guy was almost back from a shuttle pickup, so I waited for a second before I tried to figure out if the room needed help & if we could provide it. They were on the 911 call for while and I really thought I would see an ambulance at any moment. The second he got back, I sent him to the room & told him to contact me if he needed help. (We have basic firstaid training & I just finished being recertified in CPR last week)
This is where things get, um, odd. Security comes back to the desk & has a strange look of concern on his face. He said when he knocked someone on the inside locked both the door & the deadbolt & did not respond to his indenity. Nothing. So I give the room a call. I didn't know what else to try.
SC: uh hello... (sounds a bit sickly)
Me: Hi, this is the front desk and we recived notification that 911 was called from this room. Do you need assistance???
SC: uh...no (sounds confused) I called the cops.
Me: Is there a medical emergency?
SC: No. I called the cops. I don't want anyone coming into the room.
Me: (what, did you kill a hooker???) Uh okay. If you need help let us know.
SC: I heard a rapping on my door not too long ago.
Me: Yes, that was my security guy seeing if there was something we could do.
SC: Oh no. I already called the police.
Me: Okay.
I hung up the phone, tried our allusive GM, so I called our Director of Sales & let him know what is going on, well what little I knew. He said to call him after the cops find out.
Okay...so no cops appear at all. This same room calls at about 1135pm.
SC: Hi, my tv says I have to call you. I am trying to order a movie.
Me: (okay...is the hooker fully dead now??? what the hell?) Let met pull up your file. Okay since the room was a cash deposit, we need another deposit for the movie.
SC: *starts laughing creepily* Okay *laughs* *hangs up*
I really didn't expect him to show...
Not realizing it was weird wandering guy from ealier until he came to the desk...
SC: *tosses cash at me* That is my deposit.
Me: *needing to confirm* For room ### then?
SC: yeah *starts walking away*
Me: Do you want your penny back, (gave me $15) because I assume the movie is 14.99?
SC: *laughs* uh no *takes off*
It is now 1215am, no cops.
This thing is weird... I will update if there is updating.
Update
At 1248am, the police department called & asked me to verify this guy's name, which I did. They said he had asked them to call him back. ??? Was this even something that merits a 911 call??
125am, he is still wandering around. Manages to lock his key in his room at one point.
weird.
Also, I have this lady in the lobby. She is nice & all but initially she came up to the desk & started speaking with me like we had already been in a conversation. Referred to me as Tanya (NOT my name), and then realized her folly later in the convo. We have no Tanya's even that work at the hotel. She went on & on about her brother making a ditry joke she thought was just wrong, also something about someone in the hospital, and also that she is attempting to finish some kind of gift for said person in hospital. She is nice, but I am confused.
Me: Hello!
SC: Yeah, I need a room. I am only staying half a night, so cheapest room ya got.
Me: Okay (I hate the "only staying half a night" as if that means nothing will be used) Well....our rates are usually 124+tax, but at this time of tonight I can lower the rate to 89+tax.
SC: I am only gonna be here half a night!
Me: Well, we do serve breakfast everyday...
SC: I won't be eating the breakfast!
Me: (mouth filter off) Well, I don't know if you won't eat the breakfast for sure or not.
SC: I will sign a wavier garanteeing I won't eat the breakfast.
Me: Well, sorry it's the only rate I can do.
SC: You guys are expensive! I should at least get something more like 60 or something. I have never stayed at *this* hotel for more then that.
Me: We have NEVER had rates that low, ever. We are an upper 3 star hotel so I don't know what to tell you from there...
SC: *hands credit card* Well, I just don't see why I should pay that when I am only staying half a night.
Me: (sick of this banter) Well, I am not forcing you to stay here. That is the best I can do. I don't set the rates, so there isn't much I can do.
SC: Well, you could give me a deal. I have triple A.
Me: Triple A will be higher because the system takes it off the base-rate.
SC: *stares at me*
Me: *I proceed to get info & check him in, leaving a note on his file if he bitches* (I think I remember this guy...he MAY have stayed here before & last time he stayed be bitched at checkin about the rate with the earlier shift & then bitched about the dumbest crap so he got all his money back the next day.)
==========================================
Okay. Unlike most all hotels, we rent to local area people. Tonight is an example as to why this is unwise.
When I just got on shift, this really odd guy using a cane literally wandered around the lobby not really looking for anything but more just looking crazy. He came up to the desk, not making eye contact & seemed to glace at the clock. I greeted him, and he responded strangely. He said something like, "uhh Thank you hello," and wandered back into the lobby. He came back, grabbed an old USA today from the desk He didn't really care to notice me. He seemed in his own little world. Luckily my night security guy was standing at the desk at the time & we both gave eachother this, "WTF This guy is acting strange" look.
Well, at 11pm someone from a room called 911. Our phone system allerts us of this & what room it is coming from. I looked up the room, checked to see if they were still on the line (yes), and pulled up the guest file. Local address. Weird. My security guy was almost back from a shuttle pickup, so I waited for a second before I tried to figure out if the room needed help & if we could provide it. They were on the 911 call for while and I really thought I would see an ambulance at any moment. The second he got back, I sent him to the room & told him to contact me if he needed help. (We have basic firstaid training & I just finished being recertified in CPR last week)
This is where things get, um, odd. Security comes back to the desk & has a strange look of concern on his face. He said when he knocked someone on the inside locked both the door & the deadbolt & did not respond to his indenity. Nothing. So I give the room a call. I didn't know what else to try.
SC: uh hello... (sounds a bit sickly)
Me: Hi, this is the front desk and we recived notification that 911 was called from this room. Do you need assistance???
SC: uh...no (sounds confused) I called the cops.
Me: Is there a medical emergency?
SC: No. I called the cops. I don't want anyone coming into the room.
Me: (what, did you kill a hooker???) Uh okay. If you need help let us know.
SC: I heard a rapping on my door not too long ago.
Me: Yes, that was my security guy seeing if there was something we could do.
SC: Oh no. I already called the police.
Me: Okay.
I hung up the phone, tried our allusive GM, so I called our Director of Sales & let him know what is going on, well what little I knew. He said to call him after the cops find out.
Okay...so no cops appear at all. This same room calls at about 1135pm.
SC: Hi, my tv says I have to call you. I am trying to order a movie.
Me: (okay...is the hooker fully dead now??? what the hell?) Let met pull up your file. Okay since the room was a cash deposit, we need another deposit for the movie.
SC: *starts laughing creepily* Okay *laughs* *hangs up*
I really didn't expect him to show...
Not realizing it was weird wandering guy from ealier until he came to the desk...
SC: *tosses cash at me* That is my deposit.
Me: *needing to confirm* For room ### then?
SC: yeah *starts walking away*
Me: Do you want your penny back, (gave me $15) because I assume the movie is 14.99?
SC: *laughs* uh no *takes off*
It is now 1215am, no cops.
This thing is weird... I will update if there is updating.
Update
At 1248am, the police department called & asked me to verify this guy's name, which I did. They said he had asked them to call him back. ??? Was this even something that merits a 911 call??
125am, he is still wandering around. Manages to lock his key in his room at one point.
weird.
Also, I have this lady in the lobby. She is nice & all but initially she came up to the desk & started speaking with me like we had already been in a conversation. Referred to me as Tanya (NOT my name), and then realized her folly later in the convo. We have no Tanya's even that work at the hotel. She went on & on about her brother making a ditry joke she thought was just wrong, also something about someone in the hospital, and also that she is attempting to finish some kind of gift for said person in hospital. She is nice, but I am confused.
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