Latte bitch

[jerkface11]

S=one of my employees a 16 year old male
Lb=stupid fat whore
jf=me yay!

Lb: I want a latte but i want it less hot
S: The machine doesn't let us do that
Lb: I want a latte but i want it less hot
S: (doesn't really care rings it up anyway) ok (rolling eyes)

Now during that part I was in the back talking to my boss on the phone. I come up just in time to make the latte. As S mentioned the machine has no provision for "less hot" the registers also have no way to ring this up.

Jf: OK ma'am here's your latte
Lb: I ORDERED THIS LESS HOT!!!!!!!
Jf: The machine doesn't let us do that
Lb: (stares at S then says snottily) Wouldn't it have been nice to have told me that when I ordered it??
Jf: I can put some ice in it if you like
Lb: (stalks heavily to the door) I USED TO BE A REGIONAL MANAGER!!! (storms out)

Other customers are looking at her shaking their heads and laughing S is also laughing. I get him to tell me what happened before I got up there. Then I explain that our company doesn't have regional managers. We spend most of the rest of the night trying to figure out what company she worked for.

[Polenicus]

*Take Latte, opens lid, puts it aside for five minutes, then gives to customer*

There. Now it's less hot.

... Yeah, that wouldn't fly, would it? I can almost hear them throw the fit now. If a solution to a problem is too easy, it seems to just piss off SC's more.

[thehippie777]

I think they key words there are "used to be"...and now you all know the reason...

[AirHostess]

'Less hot."

What terrible grammar. And what a stupid woman.

[Skeksin]

Ve haf ways of making it "less hot"

Cooler....in 5 minutes.....

[Imogene]

*Take Latte, opens lid, puts it aside for five minutes, then gives to customer*

I was just about to say: *take off lid, blow on steam escaping from latte, return lid*
Then I thought: Is that tampering with her food then?

[otakuneko]

Ice, anyone? Toss an ice cube or two in. He coulda suggested that, but she also could've not been a bitch about it.

[jerkface11]

I did suggest ice that wasn't good enough. I guess she wanted me to get a laptop plug it into the machine guess the password and figure out how to turn down the temp.

[rerant]

This is the barista in me, and I am in NO way justifying her behaviour, I'm just curious: why couldn't you make it "less hot"?
The only thing I can think of is your lattes are coming out of machines where they're pre-made and you're not using an espresso machine and steaming the milk yourselves, in which case you could, in fact, make it more to someone's desired temperature.

[otakuneko]

I did suggest ice that wasn't good enough.

Ah.

What a bitch.

[NightWatch]

<snip>The only thing I can think of is your lattes are coming out of machines where they're pre-made <snip>

I think this is the case. That's what it sounded like to me when I read the OP. But I did actually think of your solution, I figured they would have too if it was an option. *shrug*

[dizzy_starshine]

I just recently started working in a coffee shop and had a lady ask me for a cappacino with no froth. I was confused for a moment and said 'but a cappacino is the froth, why not have a latte or americano?' Then she said 'No I like the taste of a cappacino' ?____? She paid £2.20 for what in her cup was a £1.95 latte.

[PepperElf]

"less hot"

Print out a photo of her and tape it to the cup.

There it's less hot. In fact it's downright frigid.

[raw456]

"less hot"

Print out a photo of her and tape it to the cup.

There it's less hot. In fact it's downright frigid.

ROFLMAO That's a good one! I'd tape it to the machine

I remember sitting is coffee shop years ago when a complete wanker of a guy wanders in a demanded and double shortblack - but "not too strong" WTF??

What is is with people and coffee. I love my coffee and would take it intraveneously if i could, but I have never lost it at a barista. If you dont like it that hot, take the lid off and wait 5 mins before you drink it - sheeeshh! some people are just oxygen thieves.

[One-Fang]

That sounds like the grocery lady that wanted all items bagged in one bag - "but don't make it too heavy!"