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what a day, what a day.
as I mentioned in my last post, I work in a small grocery store in a decent town, and I don't get many Scs. but this lady today – ooh, she pissed me off.
I was already stressed out; I got put on lane 6 (out of 8), which meant that if customers came from the dairy section, which they usually do, I was the first lane open, and therefore everyone came to me, so I had this neverending barrage of customers for three hours straight. suck.
so then it starts to slow down a bit; it's near dinner time so everyone goes home to eat. this lady comes up, and as i'm scanning her stuff, another guy comes in the lane. this man was my salvation.
I get all finished with the lady's stuff, something like $12.77 total, and she takes out a checkbook and asks if she can write it for $25 over. She talks VERY fast, I can barely understand her. it was sort of like “Canigettwentyfivedollarsback”, that sort of thing, except to really capture the speed i'd have to somehow squish all the letters together so it's completely illegible.
Me: Do you have a check cashing card?
SC: No, but I've never needed one before. I always get cash back here. So can I get $25 or $20?
You always get cash back but you don't know the limit, which is clearly stated every time you ask for cash back on a check or debit card? yeah, okay.
Me: If you have a check cashing card you can get up to $20 back, but without a card you can only write a check for the amount of your purchase.
SC: Well that's ridiculous, they never ask me for that.
Me: I'm sorry, without a card you can't get cash back, it's policy. If you want to apply for a card you can take this form *produces form*, fill it out, and take it to customer service and they'll give you a card.
SC: *says something so incredibly fast and angrily I can't even understand it*
Me: *tries to understand what the hell she said* Um--
SC: Are you going to give me money or are you going to void out my stuff so I can take it back to the customer service desk and buy it there, I'm only writing one check.
Me: Well--
SC: I can't get cash back without buying anything.
I know that, bitch.
SC: No, you know what? just void it out and I'll take it to the desk.
Me: Oka--
SC: No, don't bother. I just won't buy it. I'll go somewhere else. *throws the CC form back at me, slams her one plastic bag and milk jug back on the lane, and storms out the door in a huff, muttering stuff like “ridiculous” and “this is bullshit”*
I was so flustered and angry at this point I just stood there for a minute, seething. the guy behind her was waiting patiently, having witnessed this whole exchange. I regained my composure (miraculously) and called sup R to come over.
Once I hung up the phone, harder than necessary, the guy said something like “D'you think I should make faces like I'm really angry about something to mess with the supervisor?” I laughed at that. I was so grateful that he wasn't annoyed at me or anything.
so sup R comes over and voids out the bitch's order, since voiding a whole order requires a password, and the guy makes a couple more jokes, trying to calm me down. R backs me up and says that if the bitch tries to complain she won't get anywhere, which made me feel better. but just uggh.
as I mentioned in my last post, I work in a small grocery store in a decent town, and I don't get many Scs. but this lady today – ooh, she pissed me off.
I was already stressed out; I got put on lane 6 (out of 8), which meant that if customers came from the dairy section, which they usually do, I was the first lane open, and therefore everyone came to me, so I had this neverending barrage of customers for three hours straight. suck.
so then it starts to slow down a bit; it's near dinner time so everyone goes home to eat. this lady comes up, and as i'm scanning her stuff, another guy comes in the lane. this man was my salvation.
I get all finished with the lady's stuff, something like $12.77 total, and she takes out a checkbook and asks if she can write it for $25 over. She talks VERY fast, I can barely understand her. it was sort of like “Canigettwentyfivedollarsback”, that sort of thing, except to really capture the speed i'd have to somehow squish all the letters together so it's completely illegible.
Me: Do you have a check cashing card?
SC: No, but I've never needed one before. I always get cash back here. So can I get $25 or $20?
You always get cash back but you don't know the limit, which is clearly stated every time you ask for cash back on a check or debit card? yeah, okay.
Me: If you have a check cashing card you can get up to $20 back, but without a card you can only write a check for the amount of your purchase.
SC: Well that's ridiculous, they never ask me for that.
Me: I'm sorry, without a card you can't get cash back, it's policy. If you want to apply for a card you can take this form *produces form*, fill it out, and take it to customer service and they'll give you a card.
SC: *says something so incredibly fast and angrily I can't even understand it*
Me: *tries to understand what the hell she said* Um--
SC: Are you going to give me money or are you going to void out my stuff so I can take it back to the customer service desk and buy it there, I'm only writing one check.
Me: Well--
SC: I can't get cash back without buying anything.
I know that, bitch.
SC: No, you know what? just void it out and I'll take it to the desk.
Me: Oka--
SC: No, don't bother. I just won't buy it. I'll go somewhere else. *throws the CC form back at me, slams her one plastic bag and milk jug back on the lane, and storms out the door in a huff, muttering stuff like “ridiculous” and “this is bullshit”*
I was so flustered and angry at this point I just stood there for a minute, seething. the guy behind her was waiting patiently, having witnessed this whole exchange. I regained my composure (miraculously) and called sup R to come over.
Once I hung up the phone, harder than necessary, the guy said something like “D'you think I should make faces like I'm really angry about something to mess with the supervisor?” I laughed at that. I was so grateful that he wasn't annoyed at me or anything.
so sup R comes over and voids out the bitch's order, since voiding a whole order requires a password, and the guy makes a couple more jokes, trying to calm me down. R backs me up and says that if the bitch tries to complain she won't get anywhere, which made me feel better. but just uggh.
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